ACTA SCIENTIARUM POLONORUM - SGGW

Innovativeness of food production enterprises in Wielkopolskie Voivodship... 1432520151050answers). Regulating internal processes and structures carries a large potential for growthwithin the organizational activity. In turn around 60% of enterprises stated that a qualitymanagement system improved their communication with other companies. A more efficientcommunication with recipients and deliverers forms a potential source of innovationswhich aim at better fulfillment of contracting parties’ expectations.Systems of quality management quite efficiently prepare a company (in organizationalterms) for implementing future innovations. Employees occupying production positionsmust possess knowledge regarding sources of faults and defects and must be able to differentiatebetween systematic and accidental mistakes. Such an approach required introductionof many organizational innovations regarding the control of production quality(statistical process control, Kazein, Six Sigma, QFD, good manufacturing and hygienicpractice etc.) at production halls. Despite the fact that Deming’s [1982] philosophy did notconcentrate on product innovations or process innovations as such but rather on persistenceand systematic pursuit of improving the quality management system it brought hugeprofits and altered awareness and strengthened the quality of social capital. It supportscontrol of systems and processes in an enterprise by standardization of technologies andfeedback [Douglas 2001]. According to other authors the “positive impact of a qualitymanagement system used upon innovativeness gets noticed by a company’s key customers”.In addition internal assessment revealed an improvement and better regulated actionsand processes (including introduction of new ones), increase in quality of products,increase in work efficiency and reduction in the number of shortages and complaints.Within the above context one can come to conclusion that the introduction of qualitymanagement systems stimulates innovativeness mainly through the necessity to meet requirementsof certain standards at the level of system implementation and later as a resultof significant changes in company’s functioning [Goszka, Bałdyga 2008]. Similar notionscan be found in foreign literature on the subject [Martinez-Costa, Martinez-Lorente 2008,Mokhtar, Yusof 2010, Hung, Lien, Fang, McLean 2010].Oeconomia 10 (1) 20111 2 3 41 – regulate communication and processes, 2 – improved their communication with other companies, 3 – reachingimprovement 4 – more efficient specification of responsibility1 – uporządkowanie komunikacji i procesów, 2 – poprawa komunikacji z innymi przedsiębiorstwami, 3 – określenieodpowiedzialności, 4 – działania doskonaląceFig. 1. Spheres where quality management systems help to initiate innovationsRys. 1. Sfery, w których system zarządzania jakością pomaga inicjować innowacjeSource: Own study.Źródło: Badania własne.