About This Particular Macintosh 6.04 - eDisk

Columns: But I Ordered SteakAbout ThisOpinionOn a Clear DayYou Can See The Hollywood Sign…BY MIKE SHIELDSmshields@atpm.comBut I Ordered SteakI was going to talk about the lawsuit 1 the Motion Picture Association of America is filing,and I might even get to that, but until an actual decision is made it doesn’t really affect me, orany of my three readers for that matter.We’ve had an interesting situation pop up at Rocket Science Central. The PC-afflicted peopleI work with use and support Windows ’95 on laptops, and NT 4 on the desktopmachines. The make is irrelevant. Now this is all fine and good, and the System Administrators(SAs) that I work with handle this with little or no problem. This is our policy. We haveit, and that’s what comes installed when you, the Rocket Scientist, order a new PC from us.Of course, this won’t stop the more technical among you from asking for NT on your laptop,which I understand is a bear to do. Furthermore, we don’t support it, unless of course youask really, really nicely…in which case we’ll go out and install it for you, over and over again,until we get it right. And even after that, if you have a problem with it, it’s fully supported.The best analogy I can come up with here is that it’s like going into Kentucky Fried Chickenand ordering steak. Instead of them giving you a funny look and telling you to go away, theyask, “Would you like it rare, medium, or well done?” and they proceed to serve you steak.We have these on our platform too, which I will dub “KFC moments.” They happen all thetime in the service industry, from what I hear; the customer asks for something that youdon’t normally do, and since you believe the customer is always right, you try to accommodatethem. From what I’ve found, the customer isn’t always right, but on the other hand acustomer is a customer.1. http://www.maccentral.com/news/0002/08.mpaa.shtmlATPM 6.04 ← 31 →Columns: But I Ordered Steak