Annual Report - EDP

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: performance :EDP brasilGENERATION unit 2012 2011 2010 2009Number of Generating Groups* # 40 39 39 39Hydroelectric power plants (UHE) # 14 14 14 14Small Hydroelectric power plants (PCH) # 25 25 25 25Thermoelectric power plants (UTE) # 1 0 0 0Installed Capacity at December 31* MW 1,974 1,790 1,735 1,733Lajeado MW 903 903 903 903Peixe Angical MW 499 499 452 452Mascarenhas MW 194 189 181 181Suiça MW 34 34 34 34Mini-Hydro MW 165 165 165 164Pecém MW 180 0 0 0Net Generation* GWh 8,217 7,873 7,263 6,893Lajeado GWh 3,711 3,655 3,205 3,169Peixe Angical GWh 2,839 2,653 2,523 2,093Mascarenhas GWh 776 705 674 846Suiça GWh 106 174 118 54Mini-Hydro GWh 758 687 742 731Pecém GWh 26 0 0 0* Excludes Wind** Includes supply customers and own consumptionGENERATION PORTFOLIO (MWh)1,733 1,7353784529033804529031,7903894999031,9743931804999032009 2010 2011 2012LAJEADO PEIXE ANGICAL PECÉM OTHERSAVAILABILITY (%)93.191.891.296.893.892.483.661.12009201020112012DISTRIBUTION unit 2012 2011 2010 2009Electricity Distributed GWh 24,923 24,544 23,749 21,313Bandeirante GWh 14,793 14,726 14,310 13,292Escelsa GWh 10,130 9,818 9,439 8,021Number of customers (Supply Points) # 2,933,927 2,831,659 2,740,447 2,667,701Regulated** # 2,933,715 2,831,514 2,740,345 2,667,611Bandeirante # 1,601,301 1,545,199 1,502,815 1,482,355Escelsa # 1,332,414 1,286,315 1,237,530 1,185,256Liberalised # 212 145 102 90Bandeirante # 143 98 82 73Escelsa # 69 47 20 17Grid structure indicatorsExtension km 87,344 85,749 84,636 82,289Substations # 135 135 129 122Tranformation Stations # 198,142 193,212 188,121 180,272LAJEADO PEIXE ANGICALMASCARENHAS SUIÇANET GENERATION (GWh)7,8738,2176,8937,2631,5651,6401,5351,6302,5232,6532,8392,0933,169 3,2053,655 3,7112009 2010 2011 201226DEC - Average length of interruptions per customerBandeirante hours 9.4 9.4 12.2 12.8Escelsa hours 9.9 10.4 9.1 11.4FEC - Average frequency of interruptions per customerBandeirante # 6.0 6.2 7.1 6.4Escelsa # 6.4 6.3 6.3 6.9** Includes supply customers and own consumptionLAJEADO PEIXE ANGICAL PECÉM OTHERSDISTRIBUTED ELECTRICITY (TWh)21.38.023.79.424.5 24.99.810.113.314.314.7 14.8SUPpLY unit 2012 2011 2010 2009Electricity supply in Brazil GWh 135,952 118,627 64,414 56,249Enertrade GWh 11,254 9,895 8,263 8,715Others GWh 124,698 108,732 56,150 47,534Enertrade Customers # 252 137 86 1202009 2010 2011 2012BANDEIRANTEESCELSAEDP - Annual Report 201257
: performance :“GestãoTransparente.org”InitiativeAs part of a diverse group ofcompanies, EDP participates inthis collaborative project for theidentification, prevention andmanagement of corruption risks inorganisations, under the auspices ofthe Council for Corruption Prevention.The project is aimed at the businesscommunity in general and is availableonline with free access for all.The Practical Corruption RiskManagement Guide is an interactivetool incorporating a simulator forexposure to corruption risks –based on the characterisation of thecompany using it, its operations andthe markets it operates in. Dependingon the results, the guide makes a setof recommendations for corruptionrisk management measures at thediagnostics, guidance, interventionand monitoring levels.This practical tool also offerspertinent information, documentationand legislation for corruptionprevention and management, as wellas daily updated news on events,studies or interventions relating to thesubject matter. The guide is availableat http://gestaotransparente.org andis also hosted on the Council forCorruption Prevention website.3.2. ethics3.2.1. ethics in edpEthics and integrity are indispensable conditionsfor achieving the sustained success of thebusiness strategies defined and for the exerciseof responsible citizenship – areas in which EDPaims to continue to lead by example.The principles and values that guide our operationsare defined in the public commitments we havevoluntarily undertaken, the policies and procedureswe adopt and, more comprehensively, in the EDPCode of Ethics.It is on the basis of these principles and values thatwe assess the ethical dimension of actions carriedout by EDP personnel or by third parties actingin its name in any business area or geographicarea in which the EDP Group operates.The objectives of ethics management at EDPare: to guarantee a high degree of ethicalawareness and standards at the individual level;to minimise the risk of bad ethical practices;to maintain a business culture with the valuesundertaken that generates transparency, trustin business relationships and accountability forthe consequences of the decisions made and actscarried out.During 2012, a significant number of actionsaimed at consolidating and strengthening theethical culture in the EDP Group were carriedout on the basis of these three main guidelines:Consolidating the internalethics management systemThe Corporate Governance and SustainabilityCommittee of the General and SupervisoryBoard approved the review of the Code of EthicsRegulations and the Internal Regulations of theEDP Group Ethics Committee in response to theindentified needs for improvement. Work on therevision of the EDP Code of Ethics has since begunand should be completed in the first half of 2013.Mr. José Figueiredo Soares took office asthe EDP Group Ethics Ombudsman, replacingMr. Carlos Loureiro.With the aim of clarifying and consolidating theguiding principles in matters of competition andanti-trust practices, the “Commitment to HealthCompetition Practices” document was published;it is available at www.edp.pt> about edp>principles and policies.Still in 2012, EDP was included in the 2012World’s Most Ethical Companies ranking bythe Ethisphere Institute (http://ethisphere.com).Also, in its SAM assessment, EDP was givena leading position for the “Codes of Conduct/Compliance/Corruption&Bribery” criterion(www.sustainability-index.com).Accompanying the improvement in the supplychain management, for the first time EDPincluded assessment criteria related withintegrity management and bribery and corruptioncontrol procedures in its supplier registrationand qualification phases. For more information,please see page 80.Strengtheningthe ethical cultureThe training programme integrated in the éticaedpProgramme was completed, with EDP Renováveisclosing the cycle. A specific module wasdeveloped to be included in the initial trainingfor new employees and work was begun onpreparing the training/awareness raising ofsuppliers in the supply categories that areconsidered as high risk in terms of integrity58and ethics. Both initiatives should be totallyoperational in Portugal in the first half of 2013and be subsequently scaled for the business unitsin the remaining geographic areas in which theGroup operates.Promoting good practicesin business ethicsIn the context of corruption and briberyprevention actions, EDP participates in the“Gestão Transparente.org” (TransparentManagement) initiative. This initiative aimedat capacitating organisations in corruption riskassessment in specific business contexts anddisseminating the applicable legislation and goodpractices in this area.Furthermore, in the context of influence onsociety, EDP business ethics practices and,in particular, the éticaedp Programme, havebeen the object of public analysis and debatein the programme for the International MBA at theCatólica Porto Business School, in course workat the Instituto Superior de Economia and Gestãoin Lisbon and at the Portuguese Associationfor Quality’s 37th Quality Colloquium heldin Guimarães.As part of the AESE/EDP Chair of Ethics inBusiness and Society, a cycle of debate sessionswas held in Lisbon on the theme of “SustainableDevelopment: Businesses and Society”, as wellas a seminar on “Corruption and Mismanagement”.Also in the scope of this chair, the book Éticapara Dirigentes e Administradores [Ethics forExecutives and Managers] (edições AESE, Lisbon,2012) by Prof. Pe. Pedro Regojo was published.3.2.2. the work of theethics ombudsmanThe Ethics Ombudsman dealt with ethicalcomplaint processes, in line with the powers andcompetences attributed to the office in the Codeof Ethics Regulations (see page 107 and 108).F1EVOLUTION OF THE NUMBER OF COMPLAINTSBY SUBJECT (No.)165185RelationshipwithCustomersand Suppliers2011Conductin the workplace2011 201204HumanRightsand equalopportunities120EnvironmentandSustainability2IntegrityEthicsand LegislationEthics complaints are classified in accordancewith the Code of Ethics. In 2012, a total of 208complaints (an increase of 3.4% over 2011) werereceived through the various ethics complaintscommunication channels made available by theEDP Group.Of all the complaints lodged, 27% originated inPortugal, 28% in Spain and 45% in Brazil.Of these, only 15 resulted in processes submittedto the EDP Ethics Committee in accordancewith the regulatory provisions. The remainingcomplaints were dealt with expeditiously by thebusiness units in question as they did not involvesignificant ethical issues.A World Full Of Energy820
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