Annual Report - EDP

: edp :1.1.5. principles ofsustainable development1. economic andsocial valueConstantly create value for our shareholders.Increase efficiency in resource use and reducerisk exposure.Contribute to improving competitiveness, byproviding services of excellence and anticipatingcustomers’ needs and expectations.Include environmental and social aspectsin the planning and decision-making processes.Contribute to improving the quality of lifeof people.2. eco-efficiencyand environmentalprotectionEncourage the use of renewable energy sourcesand cleaner and more efficient energy technology.Encourage the improvement of energy efficiencyat the consumption end.Manage the impact of activities, seeking a positiveenvironmental balance.Actively contribute to the protection of theenvironment and biodiversity.Encourage the improvement of environmentalmanagement practices in the value chain.3. InnovationEncourage innovation and creativity, in thesearch for new market opportunities and theimprovement of processes.Promote collaborative practices in all phasesof design, production and delivery of services.Promote technological research and developmentand knowledge management in the energy field.4. integrity and goodgovernanceComply with legislation and established ethicaland moral standards.5. transparencyand dialogueEnsure an open and trusting relationship withall stakeholders.Promote consultation and communicationchannels with stakeholders and take theircontributions and expectations into consideration.Report economic, environmental and socialperformance in a transparent and objectivemanner.6. human capitaland diversityEncourage integrity, rigour, individualresponsibility and teamwork, fostering diversity.Encourage the development of employees’capacities and reward excellence and merit.Improve health and safety conditions andthe well-being of employees.Reject abusive and discriminatory practices,guaranteeing equal opportunities.Promote employee satisfaction and motivation.7. access to energyPromote access to energy, in a reliable and safemanner and with quality.Adapt commercial policies to the specific socialnature of the market.Ensure equity in the access to energy and energysystems.8. social developmentand citizenshipPromote social innovation, maximising thepositive social impact of the business.Support social and cultural initiatives, basedon transparent criteria for assessing the socialreturn of the invested resources.Cooperate in the sustainable developmentof societies.Respect and foster the respect for human rights,within our sphere of influence.Ensure the participatory, competent and honestgovernance of our business.Revised by the Executive Board of Directors in 2011.EDP - Annual Report 201213