Annual Report - EDP

: corporate governance :Corporate Share CommitteeThe Corporate Share Committee wasestablished in October 2012 with the followingresponsibilities:º º Analyse the results arising from theimplementation of shared corporate servicesº º Analyse and issue opinions on the integrationof new corporate support services thatcontribute to the optimisation of processesor to obtaining strategic advantagesº º Monitor the implementation and results ofthe integration projects established by theCommitteeº º Monitor the integration of shareable servicesof the subsidiaries of the EDP Spain Branchand the standardisation and alignment of theprocesses in the various geographical regions.The Corporate Share Committee has the followingcomposition:Corporate Share CommitteeMember of the Executive Board of Directors (Sharedp Projects)Member of the Executive Board of Directors (Finance)Member of the Executive Board of Directors (Renewables)Member of the Executive Board of Directors (EDP Valor)Member of the Executive Board of Directors (Commercialization, Spain)Head of Consolidation, IFRS Reporting and TaxationBoard member of EDP Renováveis (Finance)General Manager of Corporate and Trading HC EnergíaBoard member of NaturgasBoard member of EDP ValorHead of Financial ManagementHead of Organisational DevelopmentHead of Information SystemsOfficer EDP Renováveis (Finance)Officer HC Energía (Finance)Officer Naturgas (Finance)Responsible for the projects under analysisThe Corporate Share Committee has a meetingschedule for the first quarter of 2013.InternationalisationCommitteeThis Committee with the following responsibilities:º º Share studies and other relevant informationfor the development of business ingeographical regions outside Portugalº º Analyse the results of the commercialpromotion activity in the different regionsº º Discuss, align and issue opinions on key issuesfor the development of the international businessº º Monitor the process of defining commercialproposalsº º Foster the adoption of (best) common practices.The Internationalization Committee has thefollowing composition:Internationalisation CommitteeChairman of the Executive Board of DirectorsMember of the Executive Board of Directors (Renewables)Member of the Executive Board of Directors (International)Board member of EDP BrasilBoard member of EDP InternacionalBoard member of EDP ÁsiaBoard member of EDP DistribuiçãoBoard member of EDP ProduçãoBoard member of EDP RenováveisCorporate Head of Business AnalysisHead of Risk ManagementOfficer EDP InternacionalThe Internationalization Committee wasestablished in October 2012 and has a meetingscheduled for the first quarter of 2013.EDP - Annual Report 2012Customer OmbudsmanThe Customer Ombudsman is an independententity created in 2009. It aims to support theEDP Group’s customer care policy, and has thefollowing remit, pursuant to Article 9 of theCustomer Ombudsman Rules of Procedure for theEDP Group companies:º º Receive and examine complaints filed bycustomers and directly related to actionsor omissions by EDP Group companiesº º Enter into dialogue with customers makinga complaintº º Arbitrate disputes and conflicts betweencustomers and EDP Group companiesº º Issue opinions on matters relating to the activityof EDP Group companies, if requested to doso by any of their corporate bodiesº º Propose the adoption of measures to helpimprove levels of service quality and customersatisfactionº º Establish contacts with third parties to obtainspecialist information and knowledge sorecommendations can be made to the EDPGroup companies on the adoption of measuresto improve their customer relations.The Customer Ombudsman holds office fora period of 3 years, and this term is renewableonce only, for an equal period (Article 5 (2)of the Customer Ombudsman Rules of Procedurefor the EDP Group companies). The CustomerOmbudsman has the use of an independentorganic structure to assist in the performanceof its duties. This structure is called the Officeof the Customer Ombudsman. It also has anannual budget allocation (Article 20 of theCustomer Ombudsman Rules of Procedurefor the EDP Group companies).Subsidiary in SpainThe mission of the EDP Spain subsidiary is tomanage and coordinate the energy interests ofthe EDP Group companies in Spain, organisedthrough the management and coordinationstructures, with the aim of ensuring theoptimisation of synergies and the creation ofvalue in the operations and activities in Spain.It also serves as an organisational platformfor managing the Iberia-wide integration ofsupport services. Accordingly, all the majorityshareholdings in EDP Renováveis and HC Energía,as well as those indirectly held in NaturgasEnergia Grupo S.A. (“Naturgas”) have beendirectly allocated to the subsidiary’s assets byvirtue of the majority control of that subsidiary,among others.The EDP Spain subsidiary has offices in Madridand Oviedo. It is represented before third partiesby means of the permanent representatives,who are members of the EDP Executive Boardof Directors appointed for that purpose.The steering, coordination, management andrepresentation structure of the subsidiaryis made up of the Executive Committee andthe Management Committee. The ExecutiveCommittee is composed of five permanentEDP representatives, one Group Controllerfor activities in Spain, and by the first linemanagers in charge of the business units inSpain. This Committee fundamentally serves asthe coordination body for the activities of thepermanent representatives. The ManagementCommittee is chaired by the Group Controllerand is also made up of the natural extension ofthe departments of the EDP Corporate Centre,namely the Business Analysis Department, LegalDepartment, Audit Department, Spanish TaxationDepartment, Financial Management Department,Shared Services Department and Information115