Annual Report 2012 - Tivoli

❖tivoli ANNUAL REPORT 2012 ❖ON THE INNER LINESThe merry-go-rounds are spinning, the musicis playing and the tulips are coming out – butonly because a dedicated team of committedemployees are doing their best every day todeliver quality experiences to Tivoli’s visitors.årets gang i tivoliBased on the philosophy that only happy employeescan deliver good results, Tivoli has measured jobsatisfaction among its almost 1,500 employees overa number of years. We are very pleased to note thatTivoli made it again on to the Top 5 of the Best LargeWorkplaces in Denmark, this time as No 4.A good dialogue in the Works Committee and generallywithin the organisation enhances job satisfaction,and it is no secret that Tivoli’s employees are indeedvery proud to work here.In 2012 Tivoli rooted out the concepts of “red” and“green” service attendants which distinguishedbetween those looking after a ride (green) and thoseinspecting at the entrances and in the Gardens (red).Following relevant training, our service attendantsare now able to perform all types of inspection tasksresulting in far greater flexibility in terms of dutyplanning and avoidance of bottlenecks. Ultimately,this gives our visitors a better experience, which iswhat Tivoli is all about. Tivoli’s service attendantshave welcomed the new challenges; a new health& safety organisation and new duty schedules forTivoli’s workmen have also been established.Tivoli has entered into a cooperation agreement withSentosa Islands, a large resort with a theme park, amarina, golf courses, etc situated on an island off thecoast of Singapore. Employees from Sentosa Islandhave visited Tivoli, for short or long periods, andTivoli employees have paid study visits to SentosaIsland. We expect to learn from each other andperhaps in the long term develop activities together.As a first effort, Tivoli’s head gardener has designed aTivoli Garden for Sentosa’s celebration of the ChineseNew Year in February 2013.To strengthen Tivoli’s day-to-day operations, acomprehensive IT project has been launched. Allof Tivoli’s IT systems, from the intranet throughfinancial management to ticket sales and paymentsystems, have been analysed and are being updatedand replaced to prepare Tivoli for the future.A new website was also launched along with animproved webshop.4 THBEST LARGE WORKPLACEIN DENMARKOne of Tivoli’s most well-known employees28