Sonera Company Internet

Sonera Company InternetQuick Guide

Sonera Company Internet Quick GuideSonera Company Internet is a modular Internet service for which a number of supplementaryfeatures are available. The service is subject to a fixed monthly charge, sothere are no surprises or unexpected extra costs. Quick, easy and cost-efficient!If you have a Microsoft Windows or an Apple computer, the only thing you need to dois plug in the modem to your computer using the network cable provided (the onewith yellow connectors). The Internet connection will start automatically if you havenot changed the default settings of the computer.WLAN is available only if you ordered it specifically.Contents of a Sonera Company Internet subscription delivery:- Internet connection with the transmission rate of the customer’s choice- customer modem, two network cables (red and yellow RJ45 connectors)and a grey telephone cable (RJ11 connectors)- SurfManager® management and reporting service- Supplementary services for Sonera Company Internetaccording to the customer’s choiceThe terminal used for the Yritysinternet service is a Thomson 784 or 789. The customeris sent a terminal with the type of access technology that can be used on thecustomer premises.First check the following:- You have installed the modem• ADSL/VDSL implementation: the Broadbandindicator lamp of the modem flashesgreen when the connection is up.• Extra/Ethernet implementation:the modem does not have a relatedindicator lamp.- The customer device (workstation, networkprinter, server, etc.) connected to LAN, inwhich case the Ethernet indicator lamp is on.PLEASE NOTE! It takes about 30 seconds for the ADSL network connection to be established.The Broadband indicator lamp flashes while the connection is being set up.If there is no connection, make sure that your workstation has been set to retrieveTCP/IP networks settings automatically from the DCHP server.If you need help with the settings,contact Helpson:www.helpson.fi2 Sonera Company Internet Quick Guide

SurfManager ® management and reporting serviceSonera Company Internet includes the SurfManager management and reporting service.It allows you to control and view the details of your subscription and order newsupplementary services. In case of any network problems, you may also file a faultreport using the SurfManager service.To be able to use SurfManager, you need the user name and the password you receivedwhen you got the subscription. If you have lost your password, please contactSonera Corporate Customer Service.http://surfmanager.sonera.comContact information for Sonera Corporate Customer Service:Tel. 0200-18818Our Customer Service is available on weekdays between 8am and 4.30pm.Our Technical Customer Service is available 24/7.http://www.sonera.fi/Yrityksille/Asiakastuki (in Finnish)How to introduce Sonera Company Internet supplementaryservicesNetwork firewall service:The network firewall is a supplementary service which is implemented in a centralizedfirewall service administered by Sonera. The rules of the network firewall are standardand cannot be changed individually for each subscription.If you have ordered the network firewall service, the service is automatically availableto you and no other actions are required.Service levels:Maintenance operations are carried out in accordance with the service level chosen.Total number of IP addresses (dynamic, public):A defined IP address space was delivered with the subscription, enabling an equalnumber of customer devices to be connected to the LAN.3 Sonera Company Internet Quick Guide

Static IP addresses:You were provided with one or several static public IP addresses for the device(s)whose MAC address you indicated when you placed your order. There can be a maximumof four static public IP addresses per subscription.If your LAN requires static public IP addresses, please make sure that:- you have ordered one or several static IP addresses from Sonera, and- you have provided Sonera with the MAC address of the terminal device requiringthe IP address.- The device is set to retrieve TCP/IP network settings automaticallyfrom the DHCP server.Wireless local area network (WLAN) service:WLAN service is available for Sonera Company Internet subscriptions.The WPA2 encryption key is defined in connection with the order.If you ordered WLAN service, it will be automatically activated as you install and connectthe modem. If the WLAN service has not activated within about an hour, pleaseSonera. When WLAN is active, the modem’s Wireless indicator lamp is on. The WLANSSID is SoneraInternet. It is standard and cannot bechanged. The network key can be found in the order confirmation or theSurfManager management and reporting service. You may also contactCorporate Customer Service.Log into Sonera SurfManager management and reporting service athttp://surfmanager.sonera.com to order and view the network firewall service,service level changes, additional dynamic IP addresses and WLAN.PLEASE NOTE!If you share your capacity among several users without the appropriate data securitysolutions (for example personal firewalls and anti-virus software),you may jeopardize the confidentiality of your communications.TeliaSonera Finland Oyj, Registered Office: Helsinki, Teollisuuskatu 15, 00510 Helsinki,business ID 1475607-9, VAT No. FI14756079Sonera Company Internet Quick Guide 05/2011