ANNUAL REPORT INTRUM JUSTITIA A N N U A L R EP O R T 2 0 ...

More documents

Recommendations

Info

24 Corporate Social Responsibility (CSR) Our thoughts about corporate social responsibility At Intrum Justitia we understand that it pays to have a long-term perspective and to assume our social responsibility. For us, corporate social responsibility (CSR) is not an empty phrase – we really believe in it. CSR is a means for our company to earn more money, give bigger dividends to our shareholders, and have more satisfied customers and employees because we are contributing something to society through our services. A SOUND ECONOMY Our ambition of being a “catalyst for a sound economy” means exactly that – we are assuming our responsibility in society by helping businesses and consumers to enter into sound and secure business transactions. Our aim is to initiate the right activity at the right time in the credit granting, invoicing and claim management processes. We help our clients provide good credit options with a reasonable level of risk for both the client’s themselves and the credit recipient. We also offer various methods for managing invoices, payments and claims – all based on the customer’s payment capabilities so that we can support both parties in making a good deal. WE fIND SOLUTIONS Our position on social responsibility enables us to reduce the risk that a credit recipient, i.e. a consumer or company, will consume more than they can pay for. If things go wrong anyway, we provide them with support to get out of a bad situation. We are not in the business of looking for problems – we want to find solutions. We treat debtors with the respect they deserve and as members of a valuable target group. Our unique combination of consumer and market information allows us to find the best solutions for cash flow problems in a way that benefits everyone. It also means that our clients can create better relationships with their customers and significantly improve their results because we help them with prospecting and segmenting their markets, lowering their credit losses, and ensuring that they lose fewer customers. PERSONAL fINANCE EDUCATION fOR YOUNG PEOPLE Another way for us to help build a sound economy is to educate people. A clear trend has emerged in many European countries in recent years where more and more, younger and younger people are getting into financial difficulties because of too much debt. Teaching young people to manage their personal finances and have healthy payment behavior is something we prioritize at Intrum Justitia. Some examples: • In Finland Intrum Justitia sets up information tents every summer in central Helsinki and Tammerfors to educate Finnish consumers about the consequences of late payments. • In Switzerland Intrum Justitia has, for several years now, arranged the Swiss School Award, a competition for schoolchildren and classes on the theme of managing money. Students as well as teachers and businesses throughout Switzerland are involved in the project. • In 2010 Intrum Justitia launched a university partnership in Belgium to increase awareness about and interest in credit management. Intrum Justitia has been visiting schools in several countries and informing students about the best way to manage their personal finances and avoid debt traps. fEWER SOCIAL PROBLEMS We are helping to reduce problems in society in general by ensuring that fewer private individuals get into financial difficulties and fewer people go bankrupt. Here is an example of a now debt-free consumer: “ Hi! I have spent the last four years in a downward spiral, both financially and emotionally. I lost my job and a lot of things I took for granted. In all of the interactions in this state of financial ruin you are treated with contempt and faced with claims that you can’t handle. Thankfully I have good friends and I am inclined to include the people at Intrum among them. You manage to turn paying off debt into a positive experience without the unpleasantness. I feel that you respect the people you work with. There are no lectures in your letters – just a cheerful and positive tone. I have to give you credit for doing a job that cannot always be easy. Pass this on to all of your employees – you are well worth the praise! Yours sincerely, Mikael For more information about Intrum Justitia’s corporate social responsibility and environmental work, see page 39.
Our goal is to be the employer of choice in our industry At Intrum Justitia we are very ambitious about human resources. We have set our sights on attracting, developing and retaining the best people in the market – a necessity if we are to achieve our vision of being a genuinely people-focused company offering credit management and financial services that add considerable value. SKILLED AND MOTIVATED We have around 3,100 employees at a workplace that is diverse, offers equal opportunities, and where everyone is treated with respect. More than 75 different nationalities are working at Intrum Justitia. Our well-being and development are crucial to our success and growth, just as skilled and motivated employees are integral parts in a strong and successful business. Intrum Justitia’s employees are specialists in the various areas associated with credit management. We work purposefully every day to develop our company – from handling incoming calls from debtors to meeting our clients to reach new agreements with different companies. Our work also involves handling collection cases or analyzing investments in portfolios of receivables. INVESTING IN PROfESSINAL DEVELOPMENT Our goal is to be the employer of choice in our industry. In all countries where we operate we are developing routines for management planning, succession planning, internal recruitment and professional development. Our HR strategy greatly emphasizes recruitment, competence development and performance improvement. In 2010 we continued to invest in professional development by, for example, focusing on training. A high priority has been providing improved tools to enhance the expertise and leadership skills of all employees – from the lowest positions in the company to top decision-makers. Employees GROUP-WIDE SURVEY Of EMPLOYEES Communication and consultation with employees – either directly or through a staff council is a key area. The staff attitude survey (“Inject”), which is conducted bi-annually throughout the Group, provides valuable insights into staff ideas about how we can continue to develop Intrum Justitia into the most attractive employer in the market. The most recent survey was conducted in the fall of 2010 and has provided key information for our continued efforts in 2011. Managers have access to a detailed result report which they then discuss with their staff. Through our intranet, IntrumNet, all employees can obtain information about our business, country-specific routines and news. 2010 2009 2008 2007 2006 Sales per employee, SEK m 1.22 1.22 1.11 1.04 0.99 Operating earnings per employee, SEK ‘000 236 199 210 215 198 Average number of employees 3,099 3,372 3,318 3,093 2,954 Percentage of women 62.6 62.5 62.6 62.4 63.1 Sick leave, % 3.9 4.8 3.7 4.4 4.8 25
Page 1 and 2: INTRUM JUSTITIA ANNUAL REPORT
Page 3 and 4: Net earnings amounted to SEK 452 M
Page 5 and 6: We are working to promote healthy p
Page 7 and 8: ity will increase in these countrie
Page 9 and 10: In addition to being present in 22
Page 11 and 12: We are the market-leading credit ma
Page 13 and 14: Our services Respectful credit mana
Page 15 and 16: insight to feed innovation We are a
Page 17 and 18: Payment services Information is imp
Page 19 and 20: Payment guarantee Many of our custo
Page 21 and 22: Committing to challenge We are ofte
Page 23: Credit institutions, private and pu
Page 27 and 28: Benefits of credit management Sound
Page 29 and 30: Regions Intrum Justitia has operati
Page 31 and 32: No. of shares traded Intrum Justiti
Page 33 and 34: financial overview Income statement
Page 35 and 36: There are several attractive commer
Page 37 and 38: NET fINANCIAL ITEMS The net financi
Page 39 and 40: GOODWILL The Group’s goodwill amo
Page 41 and 42: PROPOSED APPROPRIATION Of PROfIT Th
Page 43 and 44: Consolidated balance sheet SEK M NO
Page 45 and 46: Consolidated cash flow statement SE
Page 47 and 48: Parent Company income statement SEK
Page 49 and 50: Parent Company balance sheet SEK M
Page 51 and 52: Condensed statement of changes in s
Page 53 and 54: NOTE 1 SIGNIfICANT ACCOUNTING AND V
Page 55 and 56: Legal outlays The Group incurs outl
Page 57 and 58: iod of employment of the employees
Page 59 and 60: GROUP Tangible and intangible fixed
Page 61 and 62: GROUP 2010 2009 Reconciliation SEK
Page 63 and 64: NOTE 11 TANGIBLE fIXED ASSETS GROUP
Page 65 and 66: NOTE 13 JOINT VENTURES Intrum Justi
Page 67 and 68: NOTE 21 LIQUID ASSETS GROUP PARENT
Page 69 and 70: ity amounted to SEK 168.7 M (849.7)
Page 71 and 72: SEK Base salary/fee Variable comp-
Page 73 and 74: 2010 PARENT COMPANY SEK M At fair v
Page 75 and 76:
Accounts receivable The Group’s a
Page 77 and 78:
Audit Report We have audited the an
Page 79 and 80:
CHARLOTTE STRÖMBERG Age 51 Directo
Page 81 and 82:
PER CHRISTOFFERSON Age 42, Director
Page 83 and 84:
ATTENDANCE AT BOARD MEETINGS IN 201
Page 85 and 86:
The Board of Directors’ report on
Page 87 and 88:
able on the intranet and ongoing em
Page 89 and 90:
Information for shareholderst Annua
Page 91 and 92:
Intrum Justitia’s annual report 2
show all

ANNUAL REPORT INTRUM JUSTITIA A N N U A L R EP O R T 2 0 ...

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?