ANNUAL REPORT INTRUM JUSTITIA A N N U A L R EP O R T 2 0 ...

Contents
2010 in brief 2
Statement by the CEO 4
Intrum Justitia in brief 8
Business concept, mission, vision,
values, strategies and goals 10
Our services 13
Outcome of investments in purchased debt 20
Corporate Social Responsibility (CSR) 24
Employees 25
Markets and clients 26
Benefits of credit management 27
European Payment Index 2010 28
Regions 29
The share 30
Financial overview 33
Board of Directors’ report 34
Income statement – Group 42
Balance sheet – Group 43
Cash flow statement – Group
Summary. Statement of changes in
45
shareholders’ equity – Group 46
Income statement – Parent company 47
Balance sheet – Parent company 48
Cash flow statement – Parent company
Summary. Statement of changes in
50
shareholders’ equity – Parent company 51
Notes 52
Audit report 77
Board of Directors 78
Management 80
Corporate Governance Report 82
Definitions 88
Information for shareholders 89
Addresses 90
2010 in brief
This is Intrum Justitia in 2010. We have
condensed the year and provided clues
on where you can learn more about the
things that interest you the most.
At the end of 2010 Intrum Justitia acquired
Aktiv Kapital’s Nordic credit management
operation, which strengthened our position,
particularly in Norway.
Investments in purchased debt amounted to
SEK 1,050 M (871). The return on purchased
debt was 16.3 percent (15.6).
Consolidated revenues for the 2010 financial
year amounted to SEK 3,766 M (4,128). Organic
growth was -0.8 percent.
26%
The currency-adjusted operating earnings for the credit
management services segment increased by 26 percent.