ANNUAL REPORT INTRUM JUSTITIA A N N U A L R EP O R T 2 0 ...

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Understanding people At Intrum Justitia there is a person behind every decision who becomes familiar with each individual situation, understands needs, and is determined to find a solution. Only by truly understanding people can we turn a difficult situation into something positive for everyone involved. The core of our work is creating value for businesses and society through our understanding of people – both clients and their customers, as well as our employees.
Payment services Information is important even after invoices have been sent. Similarly, the actual timing of invoicing is critical for most companies. By outsourcing invoicing and sales ledgers to Intrum Justitia, our clients can professionalize the management of payments and reminders. RECEIVING PAYMENT fASTER We help our clients to receive payment faster and avoid collection processes by ensuring that payment reminders are consistent and on time. Intrum Justitia’s analysis of customers’ payment patterns provides the information needed to create tailored reminders for customers who are behind with their payments, and this protects the relationship between our client and its customers and also protects future business potential. WELL-ORGANIZED PAYMENT ADMINISTRATION This part of the credit management process is vital if companies are to be paid on time and in full. Payment administration should be ac- Debt collection services If someone has failed to pay despite reminders, a debt collection process is often set in motion. With our large databases and analysis tools, we have a good understanding on a consumer’s payment habits and can collect debt more effectively and purposefully than companies will less access to information. We can, for example, identify the difference between consumers with temporary financial problems and others who are in a more serious situation. WE REDUCE THE NUMBER Of BANKRUPTCIES Late payments not only put a strain on liquidity for the seller of a product or service, but the longer they wait to take steps, the less likely it is they will be paid in full. Private individuals may move away to avoid creditors, and companies go bankrupt. An estimated 25 percent of all corporate bankruptcies are caused by late payments. When a company has losses due to doubt- tive and must therefore be well organized and up-to-date. Intrum Justitia’s knowledge of human behavioral patterns and payment trends can be used to adjust the way each individual customer is treated. The type and frequency of payment reminders can, for example, be adapted to the customer’s financial situation. Well-organized payment administration helps our clients to improve their relationships with their customers. Our invoicing and notification service frees up resources for our clients. Electronic and paper invoices are sent out automatically using quality-assured routines. Intrum Justitia handles all contacts with clients’ customers with respect to invoices and claims in a customer-oriented and efficient way based on the service level agreement with the client. Intrum Justitia offers for example payment services to e-commerce companies, where the need for a well functioning credit granting process and payment process is business critical. ful receivables, it needs to work even harder to compensate for the loss and this may mean raising prices or lowering costs. Intrum Justitia’s experience, tried and tested processes and analysis methods make the work of collecting payment highly efficient, even from debtors who are very late with their payments. Thanks to our solid knowledge of our sector, Intrum Justitia is able to efficiently handle complex receivables between companies and large volumes of consumer credit. If the debt collection process is still not bearing fruit, even after the clients customers have been informed of their debt situation, received useful assistance from us and an opportunity to pay, but still don’t pay, we can forward the matter to our legal representative for a decision. In many countries we have a joint legal department with legal representatives working on collecting late payments. We also have a network of collection agents around the world. Our credit management offering OUTSOURCED CREDIT MANAGEMENT AT AZ JAN PORTAELS With 435 beds, 100 doctors and 750 employees, AZ Jan Portaels in Belgium is a dynamic hospital that is very much evolving. The AZ Jan Portaels team cares for more than 11,000 patients a year. It is also responsible for approximately 62,000 consultations at the ambulant care unit and approximately 20,000 day clinic treatments each year. AZ Jan Portaels has outsourced most of its credit management activities to Intrum Justitia. The hospital chose to have its reminders sent by our services, an explicit example of payment services offered by Intrum. Particularly in the soft sector, which includes hospitals, it is important not to forget the human side of credit management. By maintaining specific contacts with debtors before proceeding to the amicable debt collection stage, Intrum Justitia helps AZ Jan Portaels to maintain good contact with its patients. WELL MANAGED RECEIVABLES AT fORTUM Nordic energy company fortum and Intrum Justitia have been working together with debt collection services for more than 10 years. Intrum helps fortum to manage overdue receivables throughout the collection process and asists with legal expertise in disputes. A comprehensive service which, thanks to good cooperation, is helping fortum to make wise credit decisions that improves its cash flow and at the same time maintains good relationships with end customers. WE COVER MORE THAN 170 COUNTRIES Intrum Justitia makes it easy for companies to collect payments in other countries than its home market as well. Our presence and qualified partners in many markets are key elements in Intrum Justitia’s success. We cover more than 170 countries worldwide. 17
Page 1 and 2: INTRUM JUSTITIA ANNUAL REPORT
Page 3 and 4: Net earnings amounted to SEK 452 M
Page 5 and 6: We are working to promote healthy p
Page 7 and 8: ity will increase in these countrie
Page 9 and 10: In addition to being present in 22
Page 11 and 12: We are the market-leading credit ma
Page 13 and 14: Our services Respectful credit mana
Page 15: insight to feed innovation We are a
Page 19 and 20: Payment guarantee Many of our custo
Page 21 and 22: Committing to challenge We are ofte
Page 23 and 24: Credit institutions, private and pu
Page 25 and 26: Our goal is to be the employer of c
Page 27 and 28: Benefits of credit management Sound
Page 29 and 30: Regions Intrum Justitia has operati
Page 31 and 32: No. of shares traded Intrum Justiti
Page 33 and 34: financial overview Income statement
Page 35 and 36: There are several attractive commer
Page 37 and 38: NET fINANCIAL ITEMS The net financi
Page 39 and 40: GOODWILL The Group’s goodwill amo
Page 41 and 42: PROPOSED APPROPRIATION Of PROfIT Th
Page 43 and 44: Consolidated balance sheet SEK M NO
Page 45 and 46: Consolidated cash flow statement SE
Page 47 and 48: Parent Company income statement SEK
Page 49 and 50: Parent Company balance sheet SEK M
Page 51 and 52: Condensed statement of changes in s
Page 53 and 54: NOTE 1 SIGNIfICANT ACCOUNTING AND V
Page 55 and 56: Legal outlays The Group incurs outl
Page 57 and 58: iod of employment of the employees
Page 59 and 60: GROUP Tangible and intangible fixed
Page 61 and 62: GROUP 2010 2009 Reconciliation SEK
Page 63 and 64: NOTE 11 TANGIBLE fIXED ASSETS GROUP
Page 65 and 66: NOTE 13 JOINT VENTURES Intrum Justi
Page 67 and 68:
NOTE 21 LIQUID ASSETS GROUP PARENT
Page 69 and 70:
ity amounted to SEK 168.7 M (849.7)
Page 71 and 72:
SEK Base salary/fee Variable comp-
Page 73 and 74:
2010 PARENT COMPANY SEK M At fair v
Page 75 and 76:
Accounts receivable The Group’s a
Page 77 and 78:
Audit Report We have audited the an
Page 79 and 80:
CHARLOTTE STRÖMBERG Age 51 Directo
Page 81 and 82:
PER CHRISTOFFERSON Age 42, Director
Page 83 and 84:
ATTENDANCE AT BOARD MEETINGS IN 201
Page 85 and 86:
The Board of Directors’ report on
Page 87 and 88:
able on the intranet and ongoing em
Page 89 and 90:
Information for shareholderst Annua
Page 91 and 92:
Intrum Justitia’s annual report 2
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