Tan Sri Mohd Sidek Hassan

Datuk Normah Md Yusof“The public sector willneed to embrace a newmindset if it is to navigatethis road to transformation.With the Prime Minister’srecent announcement ofNational Key Result Areasand the development ofKey Performance Indicatorsfor each of these KeyResult Areas, Mampu willnow focus its monitoringefforts to ensure thatpublic sector initiatives aregeared towards achievingthese targets”The public sector will need to embrace a new mindset if it is to navigate this roadto transformation. With the Prime Minister’s recent announcement of NationalKey Result Areas and the development of Key Performance Indicators for each ofthese Key Result Areas, Mampu will now focus its monitoring efforts to ensurethat public sector initiatives are geared towards achieving these targets.Public sector agencies will also need to make innovation integral to enhancingservice delivery. We are currently taking measures to ensure agencies constantlyinnovate their current practices and approaches, to provide better services tocitizens and customers. Modernisation is not led by modern technology alone. Itencompasses much more.A connected, customer-centric, innovative and values-based public sector isrequired for public sector modernisation. It is also essential in realising 1Malaysia– People First. Performance Now.91