Tan Sri Mohd Sidek Hassan

At Your Servicethe ministry amounts to about 100,000 civilians and uniformed staff focused in thecoordination, management and enforcement of law and order of the country.The ministry plays an important role in facilitating public interests ranging fromthe issuance of permits and licenses to approving citizenship. Therefore, an efficientpublic delivery system is important, which not only serves to ensure prompt action,but also fulfils the concept of 1Malaysia; People First, Performance Now wherepublic interests is of utmost priority.To achieve this, all departments in theministry have identified “touch points” whichfocuses on a specific service that could servethe needs of the people.The Immigration and National Registration departments are major public serviceagencies in the ministry, which diligently serves the greater needs of the people,including to facilitate identification and security passages, and processing backlogcases for citizenship and permanent residence, late registration applications andMyKad issuances.To further realise the 1Malaysia concept, the Government has identified six NationalKey Result Areas (NKRA), whereby the Home Affairs Ministry has been entrustedto reduce crimes with emphasis on street crimes.The government has targeted that by the end of 2010, there will be a reduction of20% of street crimes and 5% of index crimes. Towards this end, the ministry hastaken affirmative action to encourage public participation through volunteerismwithin the police, Civil Defence and Rela.Ownership of the public on the common effort to preserve national security andpublic order has been enhanced through the incorporation of the first batchesof Civil Defence and Rela recruits into the Police Volunteer Reserve to aid in thepolicing of crime hotspots through the “feet on street” approach.To date, a total of 658 personnel from the Civil Defence Department and Relahave been trained and deployed in 50 hotspot areas situated in the four mostcrime-prone states, namely Kuala Lumpur, Selangor, Johor and Penang.154