Tan Sri Mohd Sidek Hassan

Tan Sri Mohd Sidek Hassan“Public officials must reachout across the aisles to allour partners and critiques.Every one of them isour customer; even ourharshest critiques”Based on this rule — we make for an environment where officials will always lookto innovate, improve, refine the delivery system. Making it simpler, efficient andno doubt satisfying for our customers. The quest for modernity and hardwareadvancement will be driven by the software needs — i.e. the customer’s convenienceand comfort. There is order to the rule. Things are not done in vacuum and on aperceived need any more. When we have these basics of service in our tenets andcharter, the public service delivery would move Malaysia to great heights globally,making it a formidable brandPublic officials must reach out across the aisles to all our partners and critiques.Every one of them is our customer; even our harshest critiques.As service providers we must accept criticisms as a gift, a gift for improvementwithout which we remain stagnant and torpid. We must work off humility andintegrity as our points of reference.Every public official must have the competency of a “Public’s Complaint Bureau.”Complaints management must be the “problem” of every official.Engagement with stakeholders, including the media, must be the scorecard ofeveryone in the service. Without engagement, we will continue to operate in ourown world view — an ineffective proposition by any means, not simply for thePublic Service but for the public and country at large.When public officials revert to the basics of real service we inculcate a culture ofquality, precision and excellence in the public service of Malaysia. On a day whenall is broken, the fineness of our Service Delivery will remain remarkably intact!15