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Tan Sri Mohd Sidek Hassan

Tan Sri Mohd Sidek Hassan

Tan Sri Mohd Sidek Hassan

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At Your Servicenews and entertainment. In the recent Multimedia Super Corridor (MSC) MalaysiaImplementation Meeting, Datuk Seri Najib Tun Razak urged ministries to takepro-active actions to maximise the use of ICT in the delivery of public services.Towards this end, the Housing and Local Government Ministry has initiated fewmeasures to introduce information technology in local council workings.In 2008, e-PBT online was introduced. Through e-PBT, the public is able to checktheir bills, renew licences and make payment of taxes online. This system has enabledcost-savings, achieved by increasing the speed of the transactions, reduction in thenumber of personal necessary to complete a task, and improving the consistencyof outcomes.The introduction of One-Stop-Centre (OSC) has helped in introducing a webbaseddevelopment control system. It has not only helped in reducing the timeconsumed in processing development proposal applications but also significantlyimproved the process of approvals.The introduction of OSC online has broughtabout a revolution in the quality of servicedelivered to the citizen. It enabled time andcost-saving in submission and processing ofdevelopment proposals which is done online.No more queues. No more waiting time.Since its introduction, OSC has been doing exceptionally well. This system offersfast-track approval of development proposals for high impact projects, governmentprojects, foreign investment projects and Build and Then Sell projects. We havereceived 77,336 applications since its implementation. OSC is based on the singlewindow and no wrong door policy. One only needs to submit any of the 32types of applications to OSC and are able to check the status application online.Communication G2G and G2C on application is also available online. Fast trackapproval is done within four months when in most instances, it takes six months.The recently-launched “Bridging Digital Divide (BDD)” is intended to facilitatecomputerisation in the sub-urban areas. BDD is an effort to build knowledgebasedcommunity. Some of the implementation objectives of BDD are to reduce138

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