Tan Sri Mohd Sidek Hassan

More documents

Recommendations

Info

At Your ServiceICT in local councilfor better deliveryDato’ Ahmad KabitSecretary General, Ministry of Housing and Local Authority30 November 2009136
Dato’ Ahmad KabitAs the country moves towards enhancing national governance, thedynamics of ICT will also influence the governance framework atthe local councils as well. The responsibilities of local governments areno longer confined to their traditional roles of providing waste disposalservices and addressing land matters at service counters.The needs of the people today are much more than basic counter service. Thedemands are that local governments make easy and simple all transactions with theGovernment through the use of information communications technology (ICT).The evolution and metamorphosis in the quality of delivery of services to thepublic by the Government is much pronounced in recent years with the adventof e-government. They want service delivered to their homes, without having toleave their homes.E-government essentially brings a newrevolution in the quality of service deliveredto the citizens. It has ushered in transparencyin the governing process; saving time dueto the provisions of services througha single window. It provides certaintyand consistency in delivery, somethingcustomers expect and demand in this age.As the use of ICT grows globally and inall aspects of service, be that public orprivate sector, it is imperative that localgovernments do not develop their strategiesfor ICT in vacuum and in isolation of theneeds of global demographic and customeruse trends.The needs of the peopletoday are much morethan basic counterservice. The demands arethat local governmentsmake easy and simpleall transactions with theGovernment throughthe use of informationcommunicationsAs Malaysia moves towards enhancing technology (ICT).national governance, these dynamicswill naturally influence the governanceframework at the local level as well.We must also acknowledge a more inclusive and participatory approach in anincreasingly ICT savvy generation. This generation will spur a more pervasivedemand from the local government.We now see children as young as three years old using computers and seven usingthe Internet as part of their daily activities. People are more connected throughthe cyber networks. ICT has made a difference to our lives through the use of e-mails, and the Internet is now a source of information, communication, education,137
Page 3 and 4:
R u k u n N e g a r aOUR NATION MAL
Page 5 and 6:
Setting targets in the public servi
Page 9 and 10:
Public Service. We now, ironically,
Page 11 and 12:
Datuk Seri Wong Chun WaiChief Edito
Page 13 and 14:
Tan Sri Mohd Sidek HassanKeeping th
Page 15 and 16:
Tan Sri Mohd Sidek Hassan“Public
Page 17 and 18:
Tan Sri Ismail AdamTHE public servi
Page 19 and 20:
Tan Sri Ismail Adam“Our vision is
Page 21 and 22:
Tan Sri Dr. Wan Abdul Aziz Wan Abdu
Page 23 and 24:
Tan Sri Dr. Wan Abdul Aziz Wan Abdu
Page 25 and 26:
Tan Sri Dato’ Seri Dr. Haji Ismai
Page 27 and 28:
Tan Sri Dato’ Seri Dr. Haji Ismai
Page 29 and 30:
Tan Sri Abdul Rahman MamatThe argum
Page 31 and 32:
Tan Sri Abdul Rahman Mamatincreasin
Page 33:
Dato’ R. SegarajahWhile lucrative
Page 36 and 37:
At Your ServiceEnforcementsuccess l
Page 38 and 39:
At Your ServiceThe success of our e
Page 40 and 41:
At Your ServiceLiberalisation in ou
Page 42 and 43:
At Your Serviceindustries. In the d
Page 44 and 45:
At Your ServiceMalaysia needsyou ba
Page 46 and 47:
At Your ServiceThe ministry has int
Page 48 and 49:
At Your ServiceBuilding cities whic
Page 50 and 51:
At Your Servicesettle wherever they
Page 52 and 53:
At Your ServiceOutcome-basedbudgeti
Page 54 and 55:
At Your ServiceSystemic problems, h
Page 56 and 57:
At Your ServiceLove yourself,love y
Page 58 and 59:
At Your Servicemodel-in-chief, inst
Page 60 and 61:
At Your ServiceSMART Tunnel-Is the
Page 62 and 63:
At Your ServiceSMART provides an al
Page 64 and 65:
At Your ServiceMalaysian firmsshoul
Page 66 and 67:
At Your ServiceSo while they contin
Page 68 and 69:
At Your ServiceTurning to totalasse
Page 70 and 71:
At Your Serviceministries and depar
Page 72 and 73:
At Your ServicePDRM - yourservice p
Page 74 and 75:
At Your Serviceone essential elemen
Page 76 and 77:
At Your ServiceSetting targets inth
Page 78 and 79:
At Your Servicecrime by 20% by the
Page 80 and 81:
At Your ServiceWhy progressiveliber
Page 82 and 83:
At Your ServiceThird, they were eve
Page 84 and 85:
At Your ServiceMoulding thecountry
Page 86 and 87: At Your Servicestresses on the buil
Page 88 and 89: At Your ServiceModernising thepubli
Page 90 and 91: At Your Serviceentrusted to spearhe
Page 92 and 93: At Your ServiceRedefiningMalaysia
Page 94 and 95: At Your ServiceThat started the ind
Page 96 and 97: At Your ServiceWe need to get the e
Page 98 and 99: At Your ServiceIn the new model, th
Page 100 and 101: At Your ServiceKnowledge contentin
Page 102 and 103: At Your ServiceHuman capabilities,
Page 104 and 105: At Your ServiceTowards a path ofexc
Page 106 and 107: At Your Servicemechanisms are well
Page 108 and 109: At Your ServiceBringing smilesto ha
Page 110 and 111: At Your ServiceSince the correspond
Page 112 and 113: At Your ServiceBreaking downthe wal
Page 114 and 115: At Your ServiceFor us in the public
Page 116 and 117: At Your ServiceNeed to strikethe ri
Page 118 and 119: At Your Servicehave suffered advers
Page 120 and 121: At Your ServicePrivate investmentsv
Page 122 and 123: At Your Servicerising income and sa
Page 124 and 125: At Your ServiceInitiatives to think
Page 126 and 127: At Your ServiceThrough the MWW prog
Page 128 and 129: At Your ServiceShaping amodern soci
Page 130 and 131: At Your ServiceBloggers have the ab
Page 132 and 133: At Your ServiceMaking a name ininte
Page 134 and 135: At Your ServiceThe ministry has ini
Page 138 and 139: At Your Servicenews and entertainme
Page 140 and 141: At Your ServiceGetting to the heart
Page 142 and 143: At Your Serviceneighbours and strat
Page 144 and 145: At Your ServiceShould Malaysiapursu
Page 146 and 147: At Your Servicesurplus totalled RM6
Page 148 and 149: At Your ServiceSchool sports fornat
Page 150 and 151: At Your Serviceschools can be more
Page 152 and 153: At Your ServiceMaking safety andsec
Page 154 and 155: At Your Servicethe ministry amounts
Page 156 and 157: At Your ServiceEnergy solutionis ri
Page 158 and 159: At Your Serviceplace for society to
Page 160 and 161: At Your ServiceThe character ofdoin
Page 162 and 163: At Your ServiceThe most important t
Page 164 and 165: At Your ServiceIn the final analysi
Page 166: At Your Servicemay thewritings cont
show all

Tan Sri Mohd Sidek Hassan

Create successful ePaper yourself

Delete template?

Save as template?