Debra McDermott & Roberta NeaultEnglish / Scientific PaperLet’s CHAT! in-house career coaching for new recruits in a UAE bank:An international partnershipAbstracte-Learning facilitates innovative partnerships across the globe. This presentation showcases a careercoaching program customized for a large bank in the United Arab Emirates to support a nationalizationinitiative. Several countries in the Arabian Gulf are undergoing major drives to enhance theparticipation <strong>of</strong> nationals in a workforce presently comprising a high percentage <strong>of</strong> expatriate workers.In this case example, the goal was to support the school to work transition <strong>of</strong> young Arab nationals byimproving the retention and job performance <strong>of</strong> new employees recruited mostly from high school. <strong>The</strong>presenters will share the background and rationale for adopting a career coaching approach, as wellas the practical considerations and challenges encountered while implementing the strategy.Evaluation methods and preliminary results will be highlighted. Organizations globally are facingrecruitment and retention challenges. In this UAE example, however, despite a growing unemploymentproblem, recruitment and retention issues are exacerbated in the private sector due to a traditionalpreference for government posts. Prior to launching the initiative, focus group and survey feedbackfrom new employees indicated that lack <strong>of</strong> support after deployment and lack <strong>of</strong> career direction maybe significant factors in early resignations. In addition, management reports <strong>of</strong> trainee performanceand attitude problems were making post-training deployment more difficult. A career coachingapproach was proposed as a means <strong>of</strong> improving both performance and retention. Implementationinvolved basic career coach training for HR/nationalization staff; among the many considerations wasthe issue <strong>of</strong> cultural diversity as representatives from five different countries participated in the project.Dr. Roberta Neault, <strong>of</strong> Life Strategies Ltd. in Canada, was approached to develop an e-learningsolution. <strong>The</strong> innovative Let’s CHAT! coaching model was customized to be culturally appropriate anduseful for career conversations; CHAT is an acronym for Communicate, Help, Appreciate, and TakeAction. To better meet the needs <strong>of</strong> the UAE team, asynchronous online learning was complementedby face-to-face sessions on-site facilitated by Debra McDermott, a training manager within the bank.Valuable lessons learned will be shared, highlighting career coaching as an effective tool for<strong>org</strong>anizations committed to developing young workers.About the presentersContact Information:email:Language:Type <strong>of</strong> Presentation:PO Box 1082, Ajman, UAE.debra_mcdermott@yahoo.comEnglishScientific PaperDebra McDermott during a career spanning the world, has worked with young people in Europe, South America and the MiddleEast in both tertiary level education and corporate Learning and Development. Working with <strong>org</strong>anizations such as the BritishCouncil, she has gained insight into the challenges faced by educators, employers and young people themselves during the finalyears <strong>of</strong> education and transition to employment. Debra is particularly interested in how the knowledge and skills <strong>of</strong> careerpractitioners can contribute to an enhanced experience for young people during their early work years. Debra has previouslypresented at a number <strong>of</strong> international conferences on topics such as: ‘Do they Match? <strong>The</strong> Compatibility <strong>of</strong> Learning Styles andTeaching Styles in International Settings.’, ‘Obtaining Worthwhile Learner Feedback: <strong>The</strong> Brass Tacks, and ‘Once Upon a Time:Storytelling in the Classroom’. Debra is also co-author <strong>of</strong> an English language course book ‘English for the Emirates’.Roberta Neault is president <strong>of</strong> Life Strategies Ltd., home <strong>of</strong> the internationally recognized Career Management Pr<strong>of</strong>essional e-learning program. Please refer to page 28 for further details.32IAEVG-Jiva Conference, India, 2010
Devika V. R.English / Key Note Presentation<strong>The</strong> seven deadly sins: Work as Gandhi saw itAbstractMahatma Gandhi symbolizes a way <strong>of</strong> life. His philosophy <strong>of</strong> education (Nai Taleem) states thatknowledge and work are not separate. One <strong>of</strong> Gandhiji’s fundamental contributions to education isenshrined in his statement, “For the all-round development <strong>of</strong> boys and girls all training should as faras possible be given through a pr<strong>of</strong>it-yielding vocation.” This led to one <strong>of</strong> the earliest resolutions thatinfluenced national educational policy. One <strong>of</strong> the key elements <strong>of</strong> this policy was that “…the process<strong>of</strong> education ... should centre around some form <strong>of</strong> manual and productive work...” Nai Taleem notonly included work as an integral part <strong>of</strong> education, it aimed and instilling in the child, a work ethicguided by the principle <strong>of</strong> dignity <strong>of</strong> labor. Devika’s Key Note Presentation is as unusual as its title! <strong>The</strong>Charka (spinning wheel) symbolises the central element <strong>of</strong> Gandhiji’s philosophy <strong>of</strong> work and indeed<strong>of</strong> life, namely, self-reliance and self-mediation. Devika’s presentation will begin with the charka andthen move on to demonstrating how Gandhi’s person-centered approach to work fits beautifully intothe demands <strong>of</strong> the contemporary world <strong>of</strong> work, characterised as it by the vagaries <strong>of</strong> the labourmarket. Her presentation includes rare and stunning video footage <strong>of</strong> Mahatma Gandhi and discussesthe relevance <strong>of</strong> Gandhi statement “...my life is my message,” to the practice <strong>of</strong> person-centeredcounselling in today’s world.About the presenterDesignation:Founder and Managing Trustee, Aseema Trust for linking traditionalperforming arts, education and Mahatma GandhiOrganization:Aseema TrustContact Information: #3 Mangala Murthy, 65 1st Main Road, Shastri Nagar, Chennai, 600 020,India. www.aseematrust.<strong>org</strong>email:aseema123@yahoo.com, vrdevika@gmail.comLanguage:EnglishType <strong>of</strong> Presentation:Key Note AddressV R Devika is the Founder and Managing Trustee <strong>of</strong> the Aseema (Without Boundaries) Trust for linking traditional performingarts, education and Mahatma Gandhi. She is also the Cultural Coordinator <strong>of</strong> Prakriti Foundation (www.prakritifoundation.com),Past Director for Education and Culture wing <strong>of</strong> the Madras Craft Foundation (1985-96). She continues as a consultant to theMCF and member <strong>of</strong> its advisory council for its project Dakshinachitra Heritage Center. (www.dakshinachitra.net/). Over theyears her work has revolved around integrating the three passions <strong>of</strong> her life: Traditional performing arts, Gandhi and Teaching.She analyses Gandhi’s methods <strong>of</strong> communication and demonstrates how he used the techniques <strong>of</strong> the traditional Indianperforming arts (angika, vachika, aaharya) to communicate with the masses.33IAEVG-Jiva Conference, India, 2010
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