Patient Communication Techniques - Healthcare Professionals
Patient Communication Techniques - Healthcare Professionals Patient Communication Techniques - Healthcare Professionals
Resist the Righting Reflex• The situation– Helping profession: desire to set things right,heal, prevent harm, promote well-being– Urge to correct another’s course is automatic,reflexive
Resist the Righting Reflex• The situation– Helping profession: desire to set things right,heal, prevent harm, promote well-being– Urge to correct another’s course is automatic,reflexive• The problem– All people have the tendency to resist persuasion– Verbalization of counter argument, defend statusquo– People never tell you the truth because when they dothey get corrected, or get a lecture
- Page 1 and 2: Enhancing Communication forBetter P
- Page 3 and 4: “The average American physicianco
- Page 5 and 6: How can we improve ourskills?
- Page 7 and 8: What is Motivational Interviewing?
- Page 9 and 10: Motivational Interviewing:Cigarette
- Page 11 and 12: Overarching GoalTake away 1-2 techn
- Page 13 and 14: Exploring Patient Perspectives• W
- Page 15 and 16: Exploring Patient Perspectives• W
- Page 17 and 18: Exploring Patient Perspectives• W
- Page 19 and 20: Voluntary Non-adherence• Not conv
- Page 21 and 22: Failure to Explore• D: What do yo
- Page 23 and 24: “People almost never changewithou
- Page 25 and 26: Express Empathy
- Page 27 and 28: EMPATHIC OPPORTUNITYPatient: After
- Page 29 and 30: Are we good at empathy?• Physicia
- Page 33: “It is so scary when something li
- Page 36 and 37: The Effect of Empathy onOutcomes of
- Page 38 and 39: The Righting Reflex• D- What are
- Page 42 and 43: So how do you inform oreducate pati
- Page 44 and 45: So how do you inform oreducate pati
- Page 46 and 47: Empowerment• Allow patient to tak
- Page 48 and 49: Disempowerment• P: You wait and s
- Page 50 and 51: Reflections on this Approach• Tak
Resist the Righting Reflex• The situation– Helping profession: desire to set things right,heal, prevent harm, promote well-being– Urge to correct another’s course is automatic,reflexive
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