Patient Communication Techniques - Healthcare Professionals

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“I have learned that people willforget what you said, people willforget what you did, but peoplewill never forget how you madethem feel.”- Maya Angelou
Page 1 and 2: Enhancing Communication forBetter P
Page 3 and 4: “The average American physicianco
Page 5 and 6: How can we improve ourskills?
Page 7 and 8: What is Motivational Interviewing?
Page 9 and 10: Motivational Interviewing:Cigarette
Page 11 and 12: Overarching GoalTake away 1-2 techn
Page 13 and 14: Exploring Patient Perspectives• W
Page 19 and 20: Voluntary Non-adherence• Not conv
Page 21 and 22: Failure to Explore• D: What do yo
Page 23 and 24: “People almost never changewithou
Page 25 and 26: Express Empathy
Page 27 and 28: EMPATHIC OPPORTUNITYPatient: After
Page 29 and 30: Are we good at empathy?• Physicia
Page 33: “It is so scary when something li
Page 37 and 38: Resist the ‘Righting Reflex’
Page 39 and 40: • D: Well, these have the time, y
Page 41 and 42: Resist the Righting Reflex• The s
Page 43 and 44: So how do you inform oreducate pati
Page 45 and 46: Empower
Page 47 and 48: Empowerment• Allow patient to tak
Page 49 and 50: Empowerment• Allow patient to tak
Page 51: Overarching GoalTake away 1-2 techn

Patient Communication Techniques - Healthcare Professionals

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