Patient Communication Techniques - Healthcare Professionals
Patient Communication Techniques - Healthcare Professionals Patient Communication Techniques - Healthcare Professionals
EmpathyEmpathy is a response that demonstratesan accurate understanding and acceptanceof the patient’s feelings or concerns.Wells, K. B., M. C. Benson, et al. (1985). "A model for teaching the briefpsychosocial interview." Journal of Medical Education 60(3): 181-188.
EMPATHIC OPPORTUNITYPatient: After I had my hysterectomy. I was takingestrogen, right?Physician: Yeah?Patient: You know how your breast get real hard andeverything? You know how you get sortascared?Physician: How long were you on the estrogen? MEOPatient: Oh, maybe about six months.Physician: Yeah, what, how, when were you, when did youhave the, uh, hysterectomy?Suchman, A. L., K. Markakis, et al. (1997). "A model of empathic communication inthe medical interview." Jama 277(8): 678-682.
- Page 1 and 2: Enhancing Communication forBetter P
- Page 3 and 4: “The average American physicianco
- Page 5 and 6: How can we improve ourskills?
- Page 7 and 8: What is Motivational Interviewing?
- Page 9 and 10: Motivational Interviewing:Cigarette
- Page 11 and 12: Overarching GoalTake away 1-2 techn
- Page 13 and 14: Exploring Patient Perspectives• W
- Page 15 and 16: Exploring Patient Perspectives• W
- Page 17 and 18: Exploring Patient Perspectives• W
- Page 19 and 20: Voluntary Non-adherence• Not conv
- Page 21 and 22: Failure to Explore• D: What do yo
- Page 23 and 24: “People almost never changewithou
- Page 25: Express Empathy
- Page 29 and 30: Are we good at empathy?• Physicia
- Page 33: “It is so scary when something li
- Page 36 and 37: The Effect of Empathy onOutcomes of
- Page 38 and 39: The Righting Reflex• D- What are
- Page 40 and 41: Resist the Righting Reflex• The s
- Page 42 and 43: So how do you inform oreducate pati
- Page 44 and 45: So how do you inform oreducate pati
- Page 46 and 47: Empowerment• Allow patient to tak
- Page 48 and 49: Disempowerment• P: You wait and s
- Page 50 and 51: Reflections on this Approach• Tak
EmpathyEmpathy is a response that demonstratesan accurate understanding and acceptanceof the patient’s feelings or concerns.Wells, K. B., M. C. Benson, et al. (1985). "A model for teaching the briefpsychosocial interview." Journal of Medical Education 60(3): 181-188.
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