Patient Communication Techniques - Healthcare Professionals

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What’s Wrong?• Physician never asked the patient whythey were having trouble taking theirmedications, assumed patient wasforgetting• Need to understand the nature of theproblem before you attempt to ‘solve’ it– “How do you think these medications areworking for you?”
“People almost never changewithout first feeling understood”-Difficult Conversations: How todiscuss what matters most
Page 1 and 2: Enhancing Communication forBetter P
Page 3 and 4: “The average American physicianco
Page 5 and 6: How can we improve ourskills?
Page 7 and 8: What is Motivational Interviewing?
Page 9 and 10: Motivational Interviewing:Cigarette
Page 11 and 12: Overarching GoalTake away 1-2 techn
Page 13 and 14: Exploring Patient Perspectives• W
Page 19 and 20: Voluntary Non-adherence• Not conv
Page 21: Failure to Explore• D: What do yo
Page 25 and 26: Express Empathy
Page 27 and 28: EMPATHIC OPPORTUNITYPatient: After
Page 29 and 30: Are we good at empathy?• Physicia
Page 33: “It is so scary when something li
Page 36 and 37: The Effect of Empathy onOutcomes of
Page 38 and 39: The Righting Reflex• D- What are
Page 40 and 41: Resist the Righting Reflex• The s
Page 42 and 43: So how do you inform oreducate pati
Page 44 and 45: So how do you inform oreducate pati
Page 46 and 47: Empowerment• Allow patient to tak
Page 48 and 49: Disempowerment• P: You wait and s
Page 50 and 51: Reflections on this Approach• Tak

Patient Communication Techniques - Healthcare Professionals

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