Patient Communication Techniques - Healthcare Professionals

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Involuntary Non-adherence• Misunderstood instructions• Cost problems• Forgetting doses• Forgetting to get refills• Irregular schedule• Working, childcare, etc.• Problems with personal organization
Failure to Explore• D: What do you do in the mornings? Do you eatsomething?• P: No.• D: You’re going to have to take the time. So Iwant you to get a cover for your toothbrush. Iwant you to. Whether it’s a piece of paper orsomething, that you can not brush your teeth, untilyou think about taking that cover off, cause youcan’t stick it in your mouth with the paper cover onit or a case on it or something.• P: mm hmm.
Page 1 and 2: Enhancing Communication forBetter P
Page 3 and 4: “The average American physicianco
Page 5 and 6: How can we improve ourskills?
Page 7 and 8: What is Motivational Interviewing?
Page 9 and 10: Motivational Interviewing:Cigarette
Page 11 and 12: Overarching GoalTake away 1-2 techn
Page 13 and 14: Exploring Patient Perspectives• W
Page 19: Voluntary Non-adherence• Not conv
Page 23 and 24: “People almost never changewithou
Page 25 and 26: Express Empathy
Page 27 and 28: EMPATHIC OPPORTUNITYPatient: After
Page 29 and 30: Are we good at empathy?• Physicia
Page 33: “It is so scary when something li
Page 36 and 37: The Effect of Empathy onOutcomes of
Page 38 and 39: The Righting Reflex• D- What are
Page 40 and 41: Resist the Righting Reflex• The s
Page 42 and 43: So how do you inform oreducate pati
Page 44 and 45: So how do you inform oreducate pati
Page 46 and 47: Empowerment• Allow patient to tak
Page 48 and 49: Disempowerment• P: You wait and s
Page 50 and 51: Reflections on this Approach• Tak

Patient Communication Techniques - Healthcare Professionals

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