Patient Communication Techniques - Healthcare Professionals

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Non-adherence• Multiple reasons for non-adherence• Voluntary and involuntary reasons coexist• Hierarchy or dependency– If a patient doesn’t believe that medication will help,focusing on remembering won’t help much– Believing that medication is good for you is necessarybut not sufficient• Look for reasons for voluntary non-adherence
Voluntary Non-adherence• Not convinced it is really needed• Doesn’t think it is working• Having a side effect or possible side effect• Stigmatized by the diagnosis• Stigmatized by medication taking• Bad press for other medicines: Vioxx and Avandia• Thinks they are on too many medicines• Just doesn’t like taking medications• Conspiracy theories
Page 1 and 2: Enhancing Communication forBetter P
Page 3 and 4: “The average American physicianco
Page 5 and 6: How can we improve ourskills?
Page 7 and 8: What is Motivational Interviewing?
Page 9 and 10: Motivational Interviewing:Cigarette
Page 11 and 12: Overarching GoalTake away 1-2 techn
Page 13 and 14: Exploring Patient Perspectives• W
Page 15 and 16: Exploring Patient Perspectives• W
Page 17: Exploring Patient Perspectives• W
Page 21 and 22: Failure to Explore• D: What do yo
Page 23 and 24: “People almost never changewithou
Page 25 and 26: Express Empathy
Page 27 and 28: EMPATHIC OPPORTUNITYPatient: After
Page 29 and 30: Are we good at empathy?• Physicia
Page 33: “It is so scary when something li
Page 36 and 37: The Effect of Empathy onOutcomes of
Page 38 and 39: The Righting Reflex• D- What are
Page 40 and 41: Resist the Righting Reflex• The s
Page 42 and 43: So how do you inform oreducate pati
Page 44 and 45: So how do you inform oreducate pati
Page 46 and 47: Empowerment• Allow patient to tak
Page 48 and 49: Disempowerment• P: You wait and s
Page 50 and 51: Reflections on this Approach• Tak

Patient Communication Techniques - Healthcare Professionals

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