Capability Reviews: Progress and Next Steps - The Civil Service
Capability Reviews: Progress and Next Steps - The Civil Service
Capability Reviews: Progress and Next Steps - The Civil Service
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Delivery modelsWhy does this matter?In this report, the term ‘delivery model’ describes – in simple terms – how anorganisation is set up internally <strong>and</strong> how it is connected to delivery arms, partners oragents in order to deliver its services.<strong>The</strong> operation of departmental delivery models is one of the issues that has beenraised in each tranche of reviews as a concern. In Tranche 1 the focus was ondepartmental centres:‘Departmental centres must examine rigorously what the department is doingacross the range of activities, <strong>and</strong> assess how well it supports front-linedelivery <strong>and</strong> whether a particular function … needs to be enhanced,undertaken somewhere else or stopped altogether.’In Tranche 2:‘... there is scope for improving the underst<strong>and</strong>ing of appropriate [delivery]models, how they link together <strong>and</strong>, ultimately, the effectiveness of differentlevers to improve delivery to the public.’<strong>The</strong> Tranche 3 report noted that:‘To achieve complex <strong>and</strong> challenging delivery outcomes <strong>and</strong> efficiencies,departments need to make smart decisions about how they deliver them <strong>and</strong>about the incentives, accountabilities, roles <strong>and</strong> responsibilities underpinningtheir operations.’<strong>The</strong> trends noted earlier about cross-departmental PSAs, a focus on delivery to thecustomer rather than on the provider, increased commissioning <strong>and</strong> a more diversenetwork of provision make this particularly salient. Underst<strong>and</strong>ing delivery <strong>and</strong>operating an effective delivery model must be at the heart of the capabilitiesrequired by any government department, whether it delivers services directlyor operates purely as a sponsor/commissioner.50 COMMON CAPABILITY GAPS: PROGRESS AND NEXT STEPS