Capability Reviews: Progress and Next Steps - The Civil Service

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egardless of which agency they contact. In addition, the ‘My DWP’ project will offercustomers a more modern route into DWP, via a secure online account.Area for action 3: Learn how to learnThere has been good joint working between HM Revenue & Customs (HMRC),North Tyneside Council and DWP in a pilot project in Wallsend to provide betteraccess to Jobseeker’s Allowance, housing benefits and Working Tax Credit. Onecustomer of the pilot noted that:‘They sort everything out now and even inform tax credits about any changes.’This is now being rolled out to six more local authorities. Front-line staff andcustomers were involved in nine Lean projects and this work has been informedby the HMRC experience of similar work. DWP is now establishing a Lean academyto capture the learning from its Lean work and share best practice internally andwith other government departments. External stakeholders have reported thatDWP is more outward looking and is engaging them successfully in the policymakingprocess.ConclusionsOne year on, the review team feels that good progress has been made against all ofthe areas for action. The board has taken the recommendations from the CapabilityReview seriously and acted upon them in ways that have had a positive impact onthe Department. The review team recognises that DWP now identifies with anambitious transformational agenda and is leading this change with energy.12 TRANCHE 1 DEPARTMENTS: A YEAR ON
Home OfficeStarting from a low base, the foundations of improvement have been put inplace with good progress in all five areas for action. The effects of changeare visible throughout the Department. The basics are in place to bring aboutreal improvement. But, as the Department acknowledges, there is a lot moreto do to achieve the step change the Home Office aspires to.BaselineThese scores are a baseline reflecting the assessment of capability in July 2006 andhave not been updated. The summary below describes the Department’s progresssince then.LeadershipL1Set directionUrgentdevelopment areaL2 Ignite passion, pace and drive Development areaL3 Take responsibility for leading delivery and change Development areaL4 Build capability Serious concernsStrategyS1Focus on outcomesDevelopment areaS2 Base choices on evidence Development areaS3 Build common purpose Development areaDeliveryD1 Plan, resource and prioritise Serious concernsD2Develop clear roles, responsibilities and delivery model(s)Urgentdevelopment areaD3 Manage performance Development areaThe Home Office was affected by machinery of government changes in May 2007,with various of its functions transferring to the MoJ. The changes have not affectedthe relevance of the areas for action identified by the review team for the Department.CAPABILITY REVIEWS: PROGRESS AND NEXT STEPS13
Page 1 and 2: Capability Reviews:Progress and Nex
Page 3 and 4: This has been an excellent example
Page 5 and 6: 1. Tranche 1 departments: a year on
Page 7 and 8: Department for Children, Schools an
Page 9 and 10: This will act as an innovative and
Page 11: • ‘Managing for improvement’:
Page 15 and 16: Department’s wider agenda. Develo
Page 17 and 18: Ministry of JusticeThe MoJ was crea
Page 19 and 20: A number of significant programmes
Page 21 and 22: 2. Common capability gaps: progress
Page 23 and 24: later tranches have not been able t
Page 25 and 26: or hinder it:‘lack of leadership
Page 27 and 28: All of these aspects came together
Page 29 and 30: Case study: Collective leadership i
Page 31 and 32: • Engaging the wider SCS. This is
Page 33 and 34: Participants’ comments included:
Page 35 and 36: Consequently, the areas of focus su
Page 37 and 38: Building up the supply and demand s
Page 39 and 40: Case study: Development work with d
Page 41 and 42: Case study: A skills strategy for g
Page 43 and 44: The recent CSR has emphasised the i
Page 45 and 46: At six months after the review:•
Page 47 and 48: Our challenge now is to ensure that
Page 49 and 50: • a more comprehensive approach t
Page 51 and 52: The Tranche 3 report identified the
Page 53 and 54: Case study: The Home Office Strateg
Page 55 and 56: The group is expanding to include l
Page 57 and 58: • The Sunningdale Institute facil
Page 59 and 60: Exhibit 3: Change trajectoriesCapab
Page 61 and 62: original reviews. The re-review wil
Page 63 and 64:
Departments increasingly have to wo
Page 65 and 66:
LeadershipKey questions that test c
Page 67 and 68:
DeliveryKey questions that test cur
Page 69:
Capability Reviews TeamCabinet Offi
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