accreditation assessment for residential care home, assisted living ...

ACCREDITATION ASSESSMENT FOR RESIDENTIAL CARE HOME,ASSISTED LIVING FACILITY AND NURSING HOME(Form PRA-MKT-2007-004)Republic of the PhilippinesBOARD OF INVESTMENTSPHILIPPINE RETIREMENT AUTHORITY29/F Citibank Tower, Paseo de Roxas, Makati City, 1227 PhilippinesTel. No. (632) 848-1412 Fax (632) 848-1411 Email: inquiry@pra.gov.ph Website: www.pra.gov.phApplication No.PRA Receipt Date:Please check one: Care Home Assisted Living Facility Nursing HomeFacility NameAddressYear CompletedCity Postal Code Province WebsiteTelephone Telephone Fax EmailOwner/Developer NameOffice AddressCity Postal Code Province WebsiteContact Last Name First Name Middle NameTelephone Mobile Fax EmailPLEASE CHECK:Criteria Yes No RemarksHousing Facility:1.1 Big space & wide alleys to allow wheelchairs andbeds to move around.1.2 With resilient and non-slip tiles and floorings1.3 Gradual access elevation for wheelchairs1.4 Mechanized equipment for bedridden retirees1.5 With grab or hand bars in desirable locations liketoilets and bathrooms1.6 Centralized or individualized air conditioningsystem1.7. Adequate water supply with cold and hot water1.8. Telephone facility and emergency intercom or pullcord system.1.9. Internet facility with video cam & VOIP1.10 CCTV for monitoring retirees who need constantcare1.11. Sanitized toilet, bathroom, showers & kitchen1.12. With fire alarm, sprinkler and fire escape systemsServices:2.1. Availability of Housekeeping Services2.2. Concierge Services2.3. With property management services for thecommon area and facilitiesFinance:3.1. Strong, or at least credible project proponents3.2. Prudent debt-to-equity ratio3.3. Viability of project based on projected profit oractual financial performance.3.4. MarketabilityForm PRA-MKT-2007-004 - Accreditation Assessment for Residential Care Home, Assisted Living Facility, and Nursing Home Page 1 of 6(Adapted for PRA use by FZF)

3.5. Liquidity3.6. Financiability3.7. Affordable to its intended target market3.8. Securitizable3.9. Eligibility for tax incentives3.10. Financial guarantees from the Government orproject sponsorsSecurity:4.1. PNP detachment within a reasonable distance4.2. Tourist/Retiree’s Desk at a local police station4.3. Surveillance cameras installed within the facility4.4. 24-hour security personnel4.5. Security provider complying with the “PrivateSecurity Agency Law”?Fire Safety:4.5. Fire emergency procedures posted within strategicareas, including schematic diagrams4.6. Monthly Fire Drills4.7. Clearly marked exits and lighted signs4.8. Stairwells and exits free from obstruction andflammable materials4.9. Monthly inspections of fire extinguishers andhoses4.10. Installed Smoke and fire alarmsSwimming Pool Safety:4.11. Properly implemented safety and securityprocedures4.12. Installed water hygiene systems4.13. Securely fenced pool4.14. Accessible to ambulance or ambulance trolley4.15. Readily available emergency call point4.16. Qualified personnel to clean pool regularlyOther Safety Requirements:4.17. Clearly Marked Safe Speed Limits4.18. Well lighted Main access and communal areas4.19. Safe storage and disposal of hazardoussubstancesMedical and Healthcare: Intermittent care5.1. Primary care clinic within the area or tertiaryhospital within 10 km radius5.2. 24-hour availability of trained personnel on CPR5.3. Availability of an on call primary care physician5.4. Nearby dental services5.5. MOA with nearest tertiary hospitalMedical and Healthcare: Nursing homes5.6. In-house primary care clinic w/ resuscitationcapabilities5.7. Availability of a primary care physician at the clinicdaily.5.8. Presence of in-house nurses, paramedicalpersonnel and caregivers5.9. Availability of a retainer dentist nearby or in-house5.10. Availability of a licensed nutritionist on aconsultancy basisForm PRA-MKT-2007-004 - Accreditation Assessment for Residential Care Home, Assisted Living Facility, and Nursing Home Page 2 of 6(Adapted for PRA use by FZF)

5.11. Adequate staff to retiree ratio5.12. Access to laboratories and X- ray equipment5.13. Easy access to a pharmacy or maintain a wellstocked infirmary5.14. Implementation of wellness and preventivehealth programsTransportation:6.1. Accessible to public transport6.2. Availability of Transportation for Hire or ShuttleServiceEmergency:6.3. Access to ambulance service 24/76.4. Tie up with ambulance and air transport serviceoperatorEmergency Medical Personnel:6.5. Paramedics trained in intravenous therapy (IV),drug therapy, intubations, and defibrillationLifestyle:7.1. Regular sports facilities (e.g. basketball court,tennis court…)7.2. Luxury sports facilities (e.g. Golf courses, boating,diving, horseback riding…)7.3. Exercise and Gym Facilities (Jogging path, gymequipment…)7.4. Entertainment facilities (e.g. movie theater…)7.5. Amenities for Relaxation (spa and massageservices…)7.6. Amenities for Social Activities (e.g. parlor games,bingo socials, mahjong…)7.7. Opportunities for Community VolunteerismAccessibility to:i. Shopping Mallsii. Commercial Centersiii. Manpower Agencies/Servicesiv. Banksv. Travel and Tour Agenciesvi. Professional Services, Legal, Accounting, StockBrokerage, Banking etc.vii. Internet Services/Facilityviii. Food Catering, Restaurant and Coffee Shopsix. Home Carex. Barber Shops and Beauty Parlorsxi. Church/Chapelxii. Cultural Centers/Activitiesxiii. Retreat Housexiv. Laundromatsxv. Language School and Adult Education Schoolsxvi. Others: ____________Human Resource Development:8.1. Effective employment practices8.2. New staff orientation8.3. Performance management8.4. Training and development8.5. Resident abuse preventionForm PRA-MKT-2007-004 - Accreditation Assessment for Residential Care Home, Assisted Living Facility, and Nursing Home Page 3 of 6(Adapted for PRA use by FZF)

Management of Facilities:9.1. Resident Informationa. Contractual arrangementb. Financial arrangementsc. Usual services and activitiesd. Security measurese. Additional service and care optionsf. Any information provided to residents asrequired by law.g. The Retirement Facility Administrator providesadequate information before signing contracts.h. Promotional and advertising materials must becurrent informative, honest, and complies withthe regulations.9.2. New Resident Orientationa. Residents are given an entry orientationprogram.b. Residents are provided with a comprehensiveinformation package that details the differentaspects of daily living in the retirement facility.9.3. Communicationa. Information is regularly supplied in the form ofnotices, newsletters and/or gatherings.b. A system is in place for residents to haveregular access to management.9.4. Resident Dignity, Privacy and Confidentialitya. Providing and maintaining confidentiality on allmatters pertaining to each individual resident.b. Interacting with residents in a friendly andrespectful manner.c. Respecting residents’ dignity and privacy at alltimes.9.5. Resident ServicesWritten information is provided to residents detailingaccessible services such as:a. Health and personal careb. Meals and housekeepingc. Maintenanced. Social and recreational activities.9.6. Catering Services. A system is in place to meetand maintain food safety.9.7. Social Activities and Community Involvementa. The range of activities should be appropriatefor the residents.b. Involvement in activities is encouraged.c. Information is provided to residents detailingsocial and recreational facilities and activities inthe retirement facility and locality.9.8. Resident Satisfactiona. Residents are regularly given the opportunityto comment on their level of satisfaction withservices and operations.b. Information provided by residents on theoperation of the retirement facility is reviewed;actions are identified for continuous improvementprocesses; and residents are provided withfeedback on the results of any surveys.9.9. Dispute Resolution/Comments and ComplaintsMechanisma. Residents are fully informed of the disputeresolution or comments and complaintsmechanism, and this procedure is readilyavailable to all residents within the facility.Form PRA-MKT-2007-004 - Accreditation Assessment for Residential Care Home, Assisted Living Facility, and Nursing Home Page 4 of 6(Adapted for PRA use by FZF)

. Policies and procedures are in place; thesemust comply with relevant government legislationwhere applicable.c. Records are maintained of documentedcomments and complaints with details of actionsand resolution.9.10. Residents Involvement in Decision Makinga. The Residents have reasonable access to theretirement facility administrator.b. Residents are consulted and informed aboutrelevant management decisions that affect theoperations of the facility.9.11. Annual Meeting of Residentsa. A system is in place for management toprovide an opportunity for residents to raisequestions or make comments to be addressed atthe meeting.b. Management provides appropriate andreasonable responses to resident inquiries.c. A record of the business transacted at theannual meeting of residents is maintained.9.12. Residents Contractual and FinancialArrangementsa. Management and staff who have responsibilityfor liaising with prospective (or new) residentsreports to them regarding the initial & ongoingcosts of services.b. All Contracts must meet legislative and legalrequirements.c. The system for setting charges in relation toregular fees, user pays services, fees whileabsent from, or leaving the facility, is clearlydocumented and available to all residents.d. Disclosure documents for the facility containsadequate and clear explanation of:i. Retentions/deductions/fees upon a residentleaving the facility;ii. Residents’ liability for ongoing fees afterleaving the facility;iii. All other information needed by theresidents9.13. Regulatory Compliance Requirementa. A system is in place to identify and ensurecompliance with relevant regulations.b. Policies and procedures are reviewed followingchanges in rules and regulations. The staffreceives training or instruction in changes whererelevant.9.14. Policies and Proceduresa. The management and staff are aware of allrelevant policies and procedures relating to theirwork.b. Policies and procedures are established inrelation to:i. Operational Systemsii. Human Resourcesiii. Resident Servicesiv. Administrationc. There is a system of review resulting incontinuous improvement.9.15. Continuous Improvement Requirementa. Management regularly monitors, assesses andevaluates all aspects of service delivery andresident satisfaction.b. Management actively seeks feedback fromresidents, staff and other stakeholders.c. Management establishes and maintains aForm PRA-MKT-2007-004 - Accreditation Assessment for Residential Care Home, Assisted Living Facility, and Nursing Home Page 5 of 6(Adapted for PRA use by FZF)

continuous improvement plan.9.16. Occupational Health and Safety Requirementsa. OH&S policies and procedures are in place.b. Training is provided to ensure all the staff canmeet their responsibilities.c. There is documented evidence of regularreview processes incorporating risk assessment,management and continuous improvementstrategies.d. The management and staff should identify,remove or reduce any potential hazards.e. Hazard reporting and subsequent remedialaction shall be documented.f. Incidents shall be documented, causesidentified and remedial action taken.PRA Use only:Inspected by: __________________________________________Team Leader, AccreditationDate: _________________________________________________Recommended forAccreditation by: __________________________________________DM, Marketing Dept/DC, Client RelationsDate: ___________________________________________________APPROVED: COL. FERNANDO Z. FRANCISCO, Ret.Acting General ManagerDate: _________________________Form PRA-MKT-2007-004 - Accreditation Assessment for Residential Care Home, Assisted Living Facility, and Nursing Home Page 6 of 6(Adapted for PRA use by FZF)