WinTrac™ 5.X

Chapter 10Troubleshooting your WinTrac SoftwareInstaller Issues"Setup has detected that uninstall shield is in use. Please close uninstall shield and restart setup.Error 432."This error will occur on some Windows systems when you try to install if you do not have full administrativeprivileges. Log in to an account with administrative privileges before running the installer. You may need tocontact your system administrator to alter administrative privileges.Failure Code -106:Installation media is corrupt. Your CD has been damaged, or is dirty. Try cleaning your CD and your CD drive.Microsoft Office applications do not run after installing WinTrac:This can happen if the Microsoft Office toolbar is left running during the installation. Re-installing WinTracshould fix this. Note: Re-installing Microsoft Office will not fix this problem.Microsoft Office Installation DialogsOn first using a feature of WinTrac, a dialog box may pop up trying to find Microsoft Office installation media.On certain PC setups, Microsoft office does not fully install features until they are used. This message isshowing that windows is trying to access a portion of the Microsoft Office suite that is not fully installed. Toresolve this problem, insert your Microsoft Office Installation disc into the PC and follow the instructions forinstalling the missing portions.Microsoft Office will only install features at a later point from similar media, say: if you have Microsoft 2000Premium, you need to use the Premium CD's, if you have Microsoft 2000 Pro, you need the Pro CD's. It willnot allow you to install the missing features from a different release.To work around this problem, either similar CDs to those originally used to install office must be used, orMicrosoft Office could be uninstalled.Printer IssuesNot enough memory when printing to Postscript Printer:If your printer supports PCL, try printing as PCL (non-postscript), add more memory to printer, or try printing ata lower resolution (e.g. select 300dpi on a 600dpi printer).88