Resident Handbook - UC Davis Health System

appearance during working hours in compliance with the Mercy Medical Center Rules andRegulations. All attire must be clean, pressed and in good condition. Close-toed shoes arestrongly suggested for safety reasons. Open-toed shoes may only be worn with socks orstockings. Hair must be neat and fingernails must be an acceptable length and unpolished forappropriate patient care. No strong perfume or cologne please, and no low-cut blouses or topsand no sweatshirts or T-shirts. No blue jeans. Dress and skirt lengths must be appropriate. Menare expected to be clean-shaven or have moustaches and beards that are neatly trimmed. Ties areoptional. Nametags must be worn while on duty and above the waist per protocol.BILLING AND DOCUMENTATIONAll patients charting and billing must be completed within 24 hours. The backside of the superbill has a key for selecting the proper billable diagnosis. Preceptors may also assist in selectionof billing codes. Medication and Problem Lists are to be updated with each visit, including thedose and quantity of medications prescribed. CHARTS ARE NOT TO BE TAKEN OUT OFTHE FAMILY PRACTICE CENTER.EVALUATIONSMFHC conducts a health center patient evaluation annually. The health center staff evaluates theresidents yearly in regard to cooperation, teamwork, conflict management, and ability to offerstructure, guidance, and constructive criticism. The resident on the Clinic I rotation completes amonthly evaluation assessing the quality of the clinic experience, including issues such as staffsupport, clinical experience, rotation structure. In addition, there are health center managementmeetings held throughout the year with resident participation, to discuss ongoing clinic issues.Page 141 of 153GRIEVANCES AND COMPLAINTSAt times, the resident is placed in difficult positions that may, or may not, be related to anyaction on his/her part. Often such issues can be resolved by talking them through with theinvolved parties with or without a neutral third person. But sometimes they cannot. Theprogram is committed to being supportive and fair in its response to problems and utilizespolicies of the Human Resources Department to reconcile the problem. We recommend thefollowing first steps in resolving issues in the clinic:• First, discuss the issue with the immediate supervisor for each areao Front Office: Becky Maceo Nursing: Cindy Beyer, RN or Donna Barber, RNo Back Office or clinic schedule issues: Sharon Babcock, RN (Clinic Manager)o Issues relating to preceptors, resident education, or patient care issues: SteveNamihas, MD (Medical Director)• Decide with him/her how to proceed.• Check our Grievance Policy -C:\Documents and Settings\dhutak\Desktop\rshb13.doc