CIPD COACHING CONFERENCE 2010

Conference programmeConference chair: Sue Stokely, Managing Director, Coach in a Box09:30 Introduction by the Conference Chair09:50 Positioning Coaching Correctly for Maximum Impact• Shifting the perception of coaching from a remedial intervention to a tool that enhances individual and business performance• Integrating coaching into every aspect of the organisation to accelerate and consolidate progress• Aligning the coaching offering with business strategy.Speakers: Pamela Major, Head of Coaching, Foreign and Commonwealth OfficeLiz McCann, Head of Coaching, BBC10:50 The Awakening of a Coaching Culture – an award-winning initiative• Moving from a small pool of internal coaches to a large-scale initiative that encompasses all aspects of employeedevelopment• Cultivating a strong understanding of development needs in order to assign coaching appropriately• Designing and implementing a coaching programme that continually meets business needs.Speakers: Kylie Roberts, Senior Manager and Head Coach, DeloitteRowena Paddon, Senior Manager and Head Coach, Deloitte11:30 Coffee and networking11:50 Evaluating the Coaching Offering• Considering methods of evaluation, ranging from ROI (investment) to ROE (expectation)• Creating a holistic approach to evaluating coaching and its benefits to the organisation• Understanding and implementing the key concepts of an effective evaluation technique.Speaker: John McGurk, Adviser, Learning and Talent – HR Capability, CIPD12:30 Roundtable discussions on key issues13:20 LunchStructured roundtable discussions focusing on some of the main themes arising from the case studies earlier in the day.Use this time to challenge, debate and reflect on key coaching issues with your peers.14:20 Coaching’s Role in Developing Future-fit Leaders• Helping leaders to understand their behaviour and motivations in order to drive culture change• Developing leaders who are self-aware, understand their roles and are able to move the organisation forward• Equipping leaders with the skills to act as role models and inspire continuous improvement from employees.Speakers: Lisa McCandless, People Development Manager, Premier FoodsCarole Miller and Jason Miller, Partners, Tinder-Box Business Coaching15:10 Coffee and networking15:30 Please select one of the following sessions:1 Coaching Through Conflict2People at every level of an organisation experienceconflict in one form or another. Be it aggressionfrom a line manager, tension between colleagues orarguments within teams. If not dealt with correctly,conflict can have a severe impact on employee wellbeing,morale, productivity and turnover. Coaching isa powerful tool for dealing with conflict quickly andeffectively before it becomes unmanageable. This highenergyand practical workshop will provide you with:• practical tools to intervene effectively in a conflictsituation• a combination of coaching skills and techniquesfrom mediation, conciliation and arbitration to dealwith difficult situations quickly and efficiently.Facilitators:Jackie Keddy, Co-founder, The International ConflictManagement Forum and former coaching lead at theMetropolitan Police Leadership AcademyClive Johnston, Co-founder, The International ConflictManagement ForumResilience Toolkit for CoachingChange requires a resilient workforce and, with thecurrent period of uncertainty unlikely to subsideanytime soon, it is critical that individuals are equippedwith the right skills to cope with uncertainty and adaptto change.Coaching is a powerful intervention that can buildconfidence and flexibility in order for individualsto manage change effectively. This in turn, not onlybuilds self-esteem and self-awareness but also drivesbusiness performance through a more inspired, flexibleand productive workforce.This highly interactive, practical session will provideyou with:• a seven-step process for coaching resilience into anorganisation• processes and techniques to ensure the sustainabilityof the resilience model.Facilitator:Dr Caron King, Change Consultant, Business Coach andManaging Director, Kingswood Plus16:30 Conference close.Questions? Contact our customer service team on 020 8612 6248

CIPD Coaching Conference 201028 September 2010, LondonBooking Form BLOCK LETTERS PLEASE Photocopies of this form are acceptable Please quote: M10 #As part of the Coaching Conference, you need to select one of the following sessions. You do not need to prebook any other sessions.Please select one of the following sessions:1 Coaching Through Conflictor 2Resilience Toolkit for CoachingParticipant’s detailsTitle Mr/Mrs/Ms/MissSurnameFirst nameName for badgeJob titleCIPD membership no.(Membership number quoted must be that of above named.Non-members are welcome on events.)OrganisationOrganisation addressCountryPostcodeWork telFaxMobileEmailNB. Please write your email address clearly as we willbe sending your joining instructions electronically.Special needsPlease tell us about any special needs or dietary requirements thatyou may have and we will contact you as soon as possible to discuss.FeesCIPD members £540.00 + VATNon-members £600.00 + VATPayment detailsCheque enclosed (payable to CIPD Enterprises Limited)Please invoice my organisationFor the attention ofPurchase order numberInvoice address (if different to Organisation address)Please debit my credit/debit card:Card no:Security code (CV2)Valid from: / Expiry: /Maestro Issue no:Name on card:Signature:(last 3 digits on backof card or 4 on frontof AMEX)Payment must be received before the start of the conference.If the card billing address is different from the correspondenceaddress then please notify us on a separate sheet of paper.A VAT invoice/receipt will be returned to you which you can use asyour tax invoice.I AGREE TO ABIDE BY THE BOOKING TERMSAND CONDITIONS BELOWSignaturePrint nameJob titleDatePlease detach this form andsend/fax to:Events RegistrarCIPD Enterprises Limited151 The BroadwayLondon SW19 1JQFax: 020 8612 6231email: eventsregistrar@cipd.co.ukEnquiry Hotline: 020 8612 6248Where did you hear about the Conference?Mail Website Colleague Email Advert/Insert Editorial OtherBooking Terms and ConditionsThis booking form constitutes a legally binding contract and our terms and conditions take precedence over those of any other organisation in every case.• All payment must be in pounds sterling• Payment for the conference must be received within 30 days of invoice or before thestart of the event, whichever is sooner.• All bookings from international delegates must be accompanied by payment. We willnot be able to guarantee you a place unless payment has been made.• Cancellations must be received in writing (letter or email) and will be acknowledged in writing• Cancellations received 40–20 days before the start of the event, regardless of datebooked, will incur a 25% administration charge.• Cancellations received 19–0 days before the start of the event, regardless of datebooked, will incur a 100% cancellation charge.• One change to your booking arrangements can be made without charge (substitutions andseminar changes). Otherwise, an administration charge of £40.00 will be charged.Disclaimers• Whilst the programme is correct at time of going to press, the CIPD reserves the right tochange details of the event without notice. Alterations may occasionally be necessarydue to circumstances beyond our control.• Where circumstances force the CIPD to cancel a conference, the liability of the CIPDshall be limited to a refund of any fees paid for that particular conference. The CIPD isnot liable for any consequential loss.• Views expressed by speakers are their own. CIPD Enterprises Limited disclaim any liabilityfor advice given, or views expressed, by any speaker at the event or in anydocumentation provided to delegates.• Please note that for promotional purposes, there may be a professional photographerand video production taking place during the event.For your security and peace of mind, CIPD and its subsidiaries will not supply your details to any organisation for marketing purposes. By submitting this order you confirmthat you agree to the use of your information as set out in our privacy policy (visit cipd.co.uk/absite/privacy or call 020 8612 6208) and agree to our website terms andconditions of use (visit cipd.co.uk/absite/tandc or call 020 8612 6208).Issued by CIPD Enterprises Limited which is wholly owned by the Chartered Institute of Personnel and Development.Registered Office as above. Registered in England No 2921009. VAT Reg No 756 2027 37© CIPD Enterprises Limited 2010PRINTERTO INSERTOWN FSCLOGO