Safety Considerations Guide, Tricon v9.0 - Tuv-fs.com

viiiHow to Contact TriconexHow to Contact TriconexYou can obtain sales information and technical support for Triconex products fromany regional customer center or from corporate headquarters. To locate regionalcenters, go to which displays the Global Locator page on the Triconex web site at:http://www.triconex.com.Requesting Technical SupportYou can obtain technical support from any regional center and from offices inIrvine, California and Houston, Texas. If you require emergency or immediateresponse and are not a participant in the System Maintenance Program (SMP), youmay incur a charge. After-hours technical support is billed at the rate specified inthe current Customer Satisfaction Price List.Requests for support are prioritized as follows:• Emergency requests are given the highest priority.• Requests from SMP participants and customers with purchase order orcharge card authorization are given next priority.• All other requests are handled on a time-available basis.Gathering Supporting DocumentationBefore contacting corporate technical support, please try to solve the problem byreferring to the Triconex documentation. If you are unable to solve the problem,obtain the following information:• Error messages and other indications of the problem• Sequence of actions leading to the problem• Actions taken after the problem occurred• If the problem involves a Triconex controller, obtain the model numbers andrevision levels for all affected items. This information can be found on themodules, in the System Log Book, or on the TriStation Diagnostic Panel.• If the problem involves software, obtain the product version number byselecting the About topic from the Help menu.Tricon Safety Considerations Guide