TRAVEL ADVISORY POLICY AND PROCEDURES - Air Canada

TRAVEL ADVISORY POLICY AND PROCEDURESA travel advisory is issued by Air Canada’s System Operations Control (SOC) to identify cities or areasaffected by weather, civil unrest, etc.The advisory triggers the rebooking policy for affected Air Canada, Air Canada rouge TM ,Air Canada Express TM and Tier III flights.• When the flights are not cancelled, passengers can be re-booked on alternate Air Canada flight(s)within a specified travel window listed below.• When flights are cancelled, please follow the procedures in the Irregular Operations Policy.APPLICABLE TO:• All ticket stock;• AC operated flights, departing or landing into an affected city, including connections on AC and AC*;• Return flights on AC or AC*;• Separate tickets issued by any carrier – for AC connecting to AC only.REBOOKING GUIDELINESTravel agents’ bookings made in the GDS must be rebooked in their GDS. Bookings made ataircanada.com/agents are rebooked by Air Canada.Redemption bookings can be handled and rebooked by both Aeroplan ® and Air Canada, whileAir Canada Vacations bookings can only be rebooked by Air Canada Vacations.• Standard Travel Window: + or - 3 days from original travel date• Applies year-round, except for the dates below.• Extended Travel Window: + or - 7 days from original travel date• Applies Feb 12 – Apr 20, Jul 1 – Sep 7, Dec 12 – Jan 13, on flights operating once aweek, and during special circumstances.REBOOKING RULE WITHIN TRAVEL WINDOW OUTSIDE TRAVEL WINDOWAdvance Purchase Waive AppliesAdditional Collection Waive AppliesChange Fee(s) Waive Does not applyMin/Max Stay Waive AppliesNovember 2013. Information subject to change without notice. TM Air Canada Express and Air Canada rouge are trademarks of Air Canada. ® Aeroplan is aregistered trademark of Aimia Canada Inc.

When you rebook your customers, please adhere to the following:• Re-protect on AC or AC* only (other airlines are not permitted)• Origin and destination must remain the same (including sister cities)• Waitlist permitted, only if the original ticketed fare allowed a waitlist• Rebook same class up to Y for Economy Class• Rebook same class up to J for Business Class, with the exception of R class: When used with an eUpgrade credit, rebook original ticketed booking class up to Y When used for a last minute paid upgrade, rebook R up to JTICKETING GUIDELINESTo ensure your clients can check-in on the web or via the kiosks, you need to re-issue your clients’tickets.The affected flight coupon must be available. If your clients have already checked in, they need tocancel their check-in:• Online, via web or mobile check-in• With an airport agent if they checked bagsPlease enter ‘TRVL ADVS AC FLIGHT # / Date / Origin Destination’ in the endorsement box of the newticket. Example: ‘TRVL ADVS AC411/Jun11/YYZYUL’FUTURE CREDITCustomers holding Air Canada (014) tickets can chose to keep their unused portions for future travel.The change fee will be waived, but new fare rules will apply.In an OSI, enter: ‘TRVL ADVS AC (flight number)/ Date/ Origin Destination/ WAIVE CHG FEE’Example: ‘TRVL ADVS AC411/Jun11/YYZYUL/WAIVE CHG FEE’DEFINITIONS OF REGIONS IDENTIFIED BY AIR CANADAAtlantic CanadaAir Canada:Air Canada Express:US North EastAir Canada:Air Canada Express:Tier III:Deer Lake, Halifax, St. John’sSydney, Moncton, Fredericton, Saint John, Charlottetown, Bathurst, Wabush,Goose Bay, Îles de la MadeleineBoston, Washington, Newark, New YorkHartford, Baltimore, Washington, Philadelphia, PittsburghRochester, Albany, HarrisburgNovember 2013. Information subject to change without notice. TM Air Canada Express and Air Canada rouge are trademarks of Air Canada. ® Aeroplan is aregistered trademark of Aimia Canada Inc.