Further Details - Sheffield Hallam University

Student and Learning Services
Pre-enrolment Services
Future Student Relationship Management Programme
Project Manager
Fixed-term for 7 months
Full time
£35,938 to £45,486 per annum, dependent on experience
Vacancy reference: SLS 1070/12
Closing date: 10 December 2012
The University
Sheffield Hallam University is one of the UK's most progressive and innovative universities.
We pride ourselves on making a difference - to our students, our staff and to the businesses we work
with. Our research and business ideas, alongside our sought after graduates, contribute to the
economic and social development of both our region and to the UK as a whole.
Our teaching is first-rate and is supported by our world-class applied research. Our students are a
diverse group and benefit from a tailored approach that helps them to get the most from their studies.
We offer top quality teaching and learning facilities and the ability to learn flexibly in a way that best
suits their needs. For example, we are one of the UK's leading universities in e-learning and offer a
range of distance learning and part time courses as well as the more traditional full time courses.
Our industry partners choose Sheffield Hallam because of our flexible, business led approach and our
high quality research, facilities and students. Our partners include Sony, BP, NHS, Network Rail,
Cisco, SAP and Microsoft.
Our facilities are state-of-the-art and we have invested heavily in new technology to ensure that our
technological capability matches the cutting-edge approach of our teaching. We are recognised as a
Centre of Excellence for Teaching and Learning, e-learning and employability.
The University's Corporate Plan for 2008-2013 outlines our priorities and is available to download
www.shu.ac.uk/about/foi/priorities.html
Pre-enrolment Services
This role is located in Pre-Enrolment Services (PES). PES supports the beginning of the student
journey, including initial interest in going to university, outreach activity and open days, applicant
support and admissions activity.
The portfolio is made up of the following teams:
� Outreach and UK Recruitment Development
� Pre-Enrolment Student Liaison
� Undergraduate and Direct Admissions
� Projects and Systems

� Partnership Support Unit
It is also home to the customer relationship management change programme for pre-entry students:
Future Student Relationship Management (FSRM).
The teams provide a range of services dedicated to ensuring that future students receive accurate
information, advice and services which improve awareness of the benefits of Higher Education in
general and Sheffield Hallam in particular. As recruitment of students becomes increasingly
competitive and sophisticated, service to the customer is paramount.
Our "People Principles" (see below) demonstrate our commitment to creating an environment in
which staff feel motivated and enjoy a stimulating and rewarding experience at work. These
principles are underpinned by our Attributes Framework which is used in our recruitment process -
see the person specification for further details of the attributes required for the post you are applying
for.
Next year Pre-enrolment services, Marketing and Corporate Communications will come together to
form a new Directorate of Corporate Affairs to develop the university's external strategic positioning
and profile particularly in relation to student recruitment.
Our People Principles
Pre-enrolment staff will:
1. Understand and engage with our students and stakeholders to continuously improve our
services
2. Work collaboratively within our teams, across the Directorate and with our partners to achieve
shared goals
3. Share information and develop best practice to carry out our work effectively and efficiently
4. Take up opportunities to develop our skills and knowledge to meet changing business needs
and to achieve individual potential
5. Create a working atmosphere based on mutual trust, where all contributions are valued,
successes are celebrated and feedback is given and received constructively
6. Embrace diversity and promote fairness and equality for staff and students
7. Understand our roles and responsibilities and have clear expectations for achievement,
retaining the flexibility to respond to new circumstances
8. Engage in meaningful consultation about future plans and goals and support each other
through change
9. Seek to meet our challenges creatively, innovatively and positively
10. Recognise the importance of a healthy work/life balance and make use of the University's
progressive employment framework when appropriate
Relationship Management at Sheffield Hallam
The University Executive Group approved a customer relationship management strategy last year in
response to significant changes in the external environment arising from changes in student tuition
fees and funding. The Future Student Relationship Management strategy (FSRM) is an ambitious
change programme which aims to create a distinctive, customised experience for prospective
students. The programme includes the implementation of a corporate CRM system (Achiever by
Interactive Software Ltd), the strategic development of our enquiry and communication activity, a
recruitment portal, paperless admissions processing and the redevelopment of recruitment events to
meet customer demand.
The University Executive Group have recently commissioned a scoping exercise to develop an
enterprise wide approach to relationship management, which will include strategic, operational and

analytical approaches to CRM. Achiever functionality is now being developed to support the current
student experience and B2B activity.

Location
City Campus
This post is based at our City Campus which is situated next to Sheffield’s train and coach stations
and has easy access to the M1. It is in the heart of the city centre, next to shopping areas, art
galleries, theatres, cinemas bars and cafés and the recently developed Winter Gardens. There is
plenty to do and see in your lunch break or after work.
Discussion and selection event
For informal enquiries regarding this post please contact Steph Watt (Programme Lead, Future
Student Relationship Management programme) on:
Tel: 0114 225 4869
Email: s.watt@shu.ac.uk
Proposed selection event date: 18 December 2012
The selection event for this post will comprise of an interview and test.

Job description
Job Title Project Manager
Faculty/Dept Pre-enrolment Services, Student and Learning Services
Grade 8
Reports to Programme Lead, Future Student Relationship Management
Direct reports N/A
Role Purpose
Responsibilities
Project Management
To provide professional project management and business
analysis services to the University's relationship management
programme. Manage project activity that:
� implements new business models and frameworks
� improves service delivery and operational effectiveness
� improves data quality and information management
� improves and re-engineers business services and
processes
� implements new systems or changes to existing systems
� Ensure the development of a robust Business Case for change.
� Day-to-day management of assigned projects within the programme, including initiation,
implementation and closure
� Accountable to the Project Executive/Programme Lead for the delivery of project
objectives in line with agreed time, cost and quality parameters
� Support the Programme Lead in identifying, designing and agreeing approaches for
required changes and managing their delivery to support the realisation of benefits
� Support Business Change Manger(s) in defining and tracking programme benefits, as
appropriate
� Follow the programme's management strategies (risk, issue, and quality,
management)
� Effectively coordinate project work packages and their interdependencies.
� Matrix management of project resources, including staff assigned or seconded to the project
team; provide leadership, motivation and focus for all those involved and ensure that the
project team draws on the right skills, knowledge and experience.
� Ensure the delivery of new products or services from the projects meet customer requirements
and expectations.
� Manage third-party contributions to the project includingexternal suppliers,

� Provide project and/or programme governance with accurate, timely information via project
reports
� To support and where appropriate contribute to programme management where required
improving
Operational Effectiveness
� Design and direct business process improvement projects, working effectively and in
partnership with change managers from the business, IS&T colleagues and business process
analysts.
� Support the business areas in their understanding of the process ownership and management
responsibilities to ensure process improvements are embedded and realise programme
benefits
� Have sufficient knowledge, experience and understanding of information systems and
technology to be able to define projects which include IS/IT related products and oversee work
packages handed over to technical project managers in the University Systems Group or other
parties, such as software applications suppliers
Communications
� Manage stakeholder engagement including effective communications, management of
expectations, and appropriate engagement in product design and change delivery.
� Liaise with groups and individuals both within and outside the University, creating networks to
share good practise and knowledge and to enable the further development of the service
Business analysis
Other
� Support the programme lead and business managers in identifying requirements, analysing
benefits , impacts and costs, and undertaking an appraisal of options in relation to taking work
forward
� Support business process managers in capturing, analysing and documenting their processes
� Work with business staff to identify and communicate operational issues, and articulate and
document business rules
� Contribute to the facilitation of workshops, guiding the business through the design or redesign
of processes that will enable improvement in service efficiencies, operational
effectiveness and the customer experience
� Work with colleagues in the business, IS&T and the systems suppliers to develop and produce
system specifications that fulfil the business requirements
� Test new processes and systems so as to demonstrate business acceptability, by producing
user test strategies and plans, designing and assessing process walkthroughs
� Carry out any other such duties the FSRM Programme Lead may determine

Attributes (as per the Student and Learning Services Attribute Framework) at managerial level:
Influencing and Engagement - Communicates effectively and persuades others to gain acceptance
of proposals, plans and decisions
Decision Making and Judgment - Demonstrates the ability to make well informed decisions, provide
sound guidance and exercise judgment objectively in a variety of situations
Relating to Others - Develops, builds and maintains effective and appropriate relationships with
others, respecting their differing needs and enthusiastically contributing to a positive, supportive
environment
Personal Responsibility and Accountability - Takes action and ownership to deal with situations or
challenges willingly and effectively, shows self-belief and confidence to deliver a positive result
Planning and Organising - Develops clear and logical step by step plans for self and others which
set out what needs to happen, when, how and by whom.
Drive for Results - Drives to do things better, to meet expectations and to strive for continual
improvements

Person Specification
Job Title Project Manager (FSRM)
Faculty/Dept Pre-enrolment Services, SLS
(* Essential or Desirable) Details E* D* Evidence**
Attainment
Evidenced achievements e.g.
relevant qualifications (or
equivalents), training, membership
of professional bodies
Experience
Type of experience and specific
knowledge required for this job
Educated to degree level or equivalent
Formal training in project management
methods e.g. PRINCE2 Practitioner
End-to-end management of, complex,
cross-organisational change projects (or
programmes) in at least two of these areas:
including:
� service and process improvement
� data process improvement
� added value
� transformational change
� application development and implementation
of information systems
� management information, data quality and
business reporting
Applying recognised project management
methodology and tools as appropriate to your
project, with proven experience of:
� defining a project
� stakeholder analysis and
communication planning
� product based planning
� control of project
� successfully handing over project
� outputs to the line
� outcome / benefit analysis,
� planning and management
Experience of business analysis for process
improvements
Leading and directing productive, multi-skilled,
cross functional project teams, including staff from
diverse areas of the organisation and at different
levels of seniority.
Building productive and lasting internal and
external working relationships and networks.
Working in a programme management
environment on multiple projects
E
E
E
E
E
E
E
E
E
QC+AF
QC+AF
AF+I
AF+I
AF+I
AF+I
AF+I
AF+I
AF+I

Attributes and competencies
Skills and abilities required for
effective performance for this post
is being made using the Student
and Learning Services Attributes
Framework (please see advert and
job description for further details).
Other relevant information
e.g. shift work or weekend working,
travel in UK or abroad
(state approximate frequency i.e.
travel abroad twice a year)
**Evidence/Method of Assessment:
Project and quality assurance D AF+I
� Influencing and engaging
� Decision Making and judgement
� Relating to others
� Personal responsibility and accountability
� Planning and organisation
� Drive for results
Knowledge of the application of CRM system
functionality
Adept with Microsoft Word, Excel, Visio
Able to work flexibly according to the needs of the
project
Evening and weekend work may be required
AF = Application form G = Group Exercise I = Interview
In-tray = In-tray Exercise IT = IT Test OT = Occupational Test
P = Presentation PT = Psychometric Testing Q/C = Qualifications/Certificates
E
D
E
E
E
AF+I
AF+I
AF+I
AF+I

How to apply
Complete the Sheffield Hallam University application form and email it to recruitment@shu.ac.uk.
Call us on 0114 225 3950 if you have any questions about completing the form or the recruitment
process.
You will be informed as soon as possible after the closing date if you have been short listed.
If you have not received notification from us within four weeks of the closing date, please assume you
have not been successful on this occasion.
Non-EU nationals
We have a legal responsibility to ensure that all employees are entitled to live and work in the UK. If a
job requires highly specialist skills and qualifications we may be able to provide a Certificate of
Sponsorship to help you gain entry clearance or leave to remain in the UK from the UK Border
Agency.
Further guidance on the UK Border Agency Points Based System can be found at
www.ukba.homeoffice.gov.uk. You can also email the Human Resources Directorate at
recruitment@shu.ac.uk.
Equality and diversity drive our success
Equality and diversity are essential to our academic and business strengths. We believe that
excellence comes through recognising the value of each individual.
We aim to create an environment that respects the value of each individual and the diversity of staff
and students in the University's community. This will enable them to contribute fully, and to derive the
maximum benefit and enjoyment from their involvement in University life.
Positive about disability
We use the symbol on the right, along with other like-minded employers, to show
our commitment to good practice in employing people with a disability. It also
enables people with a disability to know which employers will be positive about
their abilities.
All applicants who meet the minimum criteria (based on the person specification)
for a job vacancy and have declared their disability are guaranteed an interview
and considered on their abilities.
Trade unions
We are committed to working in partnership with staff representatives. You are welcome to join a
trade union, professional association or staff organisation and participate in its activities. We
recognise the following unions for the purposes of collective bargaining UNISON, GMB, T&GWU,
UNITE, UCU.

Benefits
We offer generous holiday entitlements - annual leave entitlement is a minimum of 25 days (pro rata if
you work part-time) and rises depending on staff group and grade. In addition, six extra statutory days
are provided for extended University closure around some UK public/holidays.
We understand the need for a good work-life balance. That's why we support and operate a number
of flexible working schemes including job-share and flexible working hours where applicable.
We operate an incremental grade structure. This means that you will be eligible to receive an annual
increment (subject to satisfactory performance) until your salary reaches the maximum salary for your
grade.
If appointed you'll automatically become a member of the Local Government Pension Scheme
(LGPS), or Universities Superannuation Scheme (USS) if you are a current member.
For more information about the benefits available to you, visit
www.shu.ac.uk/jobs/vacancies/documents/benefits.html
Living and working in Sheffield
Sheffield is the greenest city in England. We have over 200 parks and woodlands and a third of the
city is in the Peak District National Park. We have excellent rail links to all major cities and the city
centre is in walking distance of both our campuses.
For more information, visit www.shu.ac.uk/jobs/vacancies/documents/lawisheff.html
Other important information
All appointments are made subject to confirmation of eligibility to work in the UK and satisfactory
declaration of health from the occupational health consultant to make sure you are medically able to
carry out the type of work involved in the post. Appointments are also subject to receipt of satisfactory
references and any other checks that may be required for the role.
We comply fully with requirements of the Data Protection Act 1998. This requires us to tell you we will:
� hold details of your name, address and the post applied for on computer to assist the
� recruitment process
� hold the information on your equal opportunities monitoring form, to monitor effectiveness of
our policies
� retain records for unsuccessful applicants for one year, after which time the records are
destroyed
For overseas applicants we normally reimburse travel expenses from the port of entry into the UK
only.