Public reports pack PDF 6 MB - East Lindsey District Council

Mablethorpe Queens Park Beach Chalet UsersCommentsQ6 – If 'Fairly or Very Difficult', please explain why?2 nd October 200710: Took us an hour to find the office - moved from the Dunes and badly/notsignposted21: Went to the foreshore chalet and a gentleman filled in the form.31: We had arranged a month ago to come to Queens Park for a day with somefriends who had never been. We eventually found the telephone number to phoneup and book a chalet for the day, only to be told we couldn't do that. It wouldhave been easier if we could have booked and paid before the day.65: Would like to secure booking by phone or Internet as opposed to calling in officein the day or before.74: Rang telephone no. on booking form rec'd (we had a chalet for 2 weeks last year)but had to phone 3 times before getting anyone to pick up during the day. Wantedto pay on phone (I'm sure I did last year) but had to phone Skegness for this. Noanswer on Friday in day. Got through next Tues.84: The system is annoying! I would prefer to be able to book a chalet for more thanone week with at least one WHOLE weekend. At present we can only book extradays at the last minute although there are nearly always spaces available. Staff onthe ground are helpful, the system isn't206: I was unable to book by phone, as the day was a treat for others I was anxiousthat all the beach huts would have been hired. In the event they were hardly usedso lots of choice.232: Because the booking office is at Skegness276: As a user of public transport I would like to know that I’m hiring a chalet beforetraveling - it affects the sorts of things that I need to take to Mablethorpe. Thechalets can all be booked for weekly users although it doesn't look as if they areall made readyQ8 – How did you find out that the chalets were available for hire?4: Used in previous years, although difficult this time as TIC number not available.6: Local10: Already knew21: Personal knowledge26: Always had a chalet with parents when a child.27: Been coming since we were kids29: Regular annual visitor30: Used as a child. Knew they were there.32: We have been using the chalets for at least 40 years and have always been wellsatisfied.35: As a support group we have had a beach chalet for the last 14 years.44: We have been booking chalets at Mablethorpe for almost 60 years, and myparents long before that.45: I live here.46: We've been coming to Mablethorpe for 30 years and spent many happy holidaysusing the beach chalets.13Page 125