Public reports pack PDF 6 MB - East Lindsey District Council

APPENDIX ‘B’Beach Chalet Users Survey 2007As a beach chalet user your views upon how we can improve the service are important to us. Wewould therefore be pleased if you could spare a few minutes to answer the questions below and returnthe form to us in the pre-paid envelope provided by no later than Tuesday 18th September 2007.1 At which location do you usually hire your beach chalet? (Please tick ONE only)Central Promenade............ 22.2% Queens Park ..................... 55.6% Sutton on Sea................... 22.2%2 How many times per year do you usually hire a chalet?OnceTwice More than TwiceDaily Hiring 44.1% 36.6% 19.3%Weekly Hiring 76.9% 18.8% 4.4%3 How do you usually book your chalet? (Please tick ONE only)In Person ......................... 53.9% By Post ............................ 6.7% By Telephone.................... 39.3%4 Would you use an Internet booking system if available?Yes............................... 50.6% No................................ 49.4%5 How easy do you find the chalet booking form and system of booking?Very Easy............ 71.5% Fairly Easy .......... 23.1% Fairly Difficult ...... 4.3% Very Difficult ....... 1.1%6 If 'Fairly or Very Difficult', please explain why?100.0%7 When booking your chalet and collecting your keys, how did you find the staff? (Please tickall that apply)Helpful................ 88.0% Flexible............... 26.5% Knowledgeable .... 36.0% Efficient .............. 60.1%Difficult............... 0.0% Unhelpful ............ 0.0% Unapproachable... 0.4%8 How did you find out that the chalets were available for hire?Tourist Information Centre............................ 20.1% Holiday Guide.............................................. 8.1%Internet...................................................... 1.1% Newspaper Advert ....................................... 0.0%Advertising Poster........................................ 5.3% Word of Mouth ............................................ 27.9%Other ......................................................... 46.6%Please specify 'Other' 100.0%8Page 120