Public reports pack PDF 6 MB - East Lindsey District Council

“Not clean enough and very dull and unwelcoming. Spiders and large cobwebseverywhere. We had a thorough clean ourselves”“The back window was very badly cracked and the back door would not shut.However, on reporting this to the chalet office, I was given another chalet nextdoor, which was OK, so I thought I was treated very well.”5.5 SUGGESTIONS FOR IMPROVEMENT5.5.1 Respondents were asked to convey any thoughts they had as to how the servicescould be improved, feedback could be generally categorised as follows: Toilet facilities (Sutton-on-sea) Cleanliness Maintenance Equipment provided / not provided Booking system5.5.2 Example comments are shown below for each site:Mablethorpe Central promenade“I have tried pre-booking over the phone and even offered to pay on credit card,but they won't accept the booking. I have to book once I have arrived. I do notlike this system”“I have written to ask for a ramp to be in place as we have difficulty in getting ourwheelchair up. The Council at Skegness said they would look into this. Still noramp. We have to go round the amusement park and struggle past the cafe,hence we have chalet no.1 so as not to disturb other people This is our 40th yearof coming here.”“1) Coat hooks please - currently situated over worktop, therefore of littlepractical use. 2) Space to place all 4 chairs on the rear balcony, when the sunmoves around. OR a wider doorway. 3) We feel much could be gained byextending the season. At least until the end of September. Perhaps even to thechildren's mid-term break in October, even if the hours were shorter. This wouldbe of great benefit to families.”Mablethorpe Queen’s Park“I have always booked by phone until this year, when I was told this was notpossible. I had to take the chance of getting 2 chalets together on the day. Iwould still like to be able to book by phone or Internet as we are a very busyfamily and are not able to book too far in advance due to other commitments”“We found the deck chairs old fashioned and unsafe. One of our party movedposition slightly and the chair collapsed. It could have been nasty, but fortunatelythey were alright. Couldn't you put a piece of wood which twists over the grooveto make them a little safer? Apart from this mishap we really enjoyed the use ofthe chalet.”4Page 116