Public reports pack PDF 6 MB - East Lindsey District Council

5.3.2 For those respondents who were dissatisfied with the booking system a fewexamples are shown below:“We have to book at the beginning of January so that we get the right chalet inAugust, and we used to be able to book in Mablethorpe but now it's Skegness”“When we asked about booking for the next year, we are told to ring in January ata specified date. We struggle to get through on the telephone and nearly alwaysare told that all the chalets are booked. The seasonal letting of chalets worksagainst non-Mablethorpe residents and day trippers!”“Sending a cheque. I would like to use a card”“Took us an hour to find the office - moved from the Dunes and badly/notsignposted”“The system is annoying! I would prefer to be able to book a chalet for more thanone week with at least one WHOLE weekend. At present we can only book extradays at the last minute although there are nearly always spaces available. Staff onthe ground are helpful, the system isn't”5.3.3 Feedback in respect of the staff involved with bookings and key collection waspositive with only one respondent considering staff difficult, unhelpful orunapproachable.5.4 VALUE FOR MONEY AND OVERALL SATISFACTION5.4.1 Overall, a quarter of respondents considered the chalets ‘Excellent Value’ half‘Good Value’ and a quarter ‘Fair’ or ‘Poor Value’. Example comments from thoseconsidering them ‘Poor Value’ are shown below:“£60 for a week + £28 for a week car parking. No concessions when it rained andwater came under the west door. When warm could not use because of flies.”“As chalets get older the price increases without any change or improvement. Thechalets have paid for themselves many times over, but this is not reflected in thecondition.”“Far too expensive - daily and weekly, but at the same time, handy andconvenient.”5.4.2 Overall, almost 97% of respondents were either ‘Very’ or ‘Fairly Satisfied’ with theservice provided, the only dissatisfaction being registered in respect of theQueen’s Park site for which example comments are shown below:“Every year the chalet gets more dilapidated. This year lots of water all over thefloor, glass in the gutter and the step fascia, full of nails, came off in the hands ofan 18 month-old. The locker was unusable as full of water and loads of cobwebsand spiders.”“The chalet was very neglected internally. Spiders and cobwebs were everywhereand the chalet had not been cleaned for some time. I was distressed, as I hadbrought people for the first time.”3Page 115