Public reports pack PDF 6 MB - East Lindsey District Council

1.0 INTRODUCTION1.1 This report outlines the results of the consultation exercise undertaken during the2007 Summer Season with hirers of the Council’s Beach Chalets at Mablethorpeand Sutton-on-Sea.1.2 The aim of the exercise was to assess user satisfaction with the currentarrangements and canvass thoughts upon improvement.1.3 A copy of the questionnaire is attached at Appendix ‘A’ to this document2.0 CONCLUSION2.1 Respondents appeared to highly value the provision of chalets and recorded highsatisfaction levels. However, there were issues raised with cleanliness of chaletsand apparent changes to the booking system.3.0 RECOMMENDATIONS3.1 It is recommended that:Feedback from this exercise be used to inform future service delivery;The results of this consultation exercise be shared with staff at the earliestopportunityThat the results of this consultation exercise are fedback to stakeholders withinthree months of the issue of this report (please refer to Appendix ‘D’ to thisreport)4.0 RESPONSE RATE4.1 A total of 284 completed forms were received by the closing date whichrepresented a response rate of almost 37%. Over half the forms (55%) related tobookings at the chalets on Central Promenade , Mablethorpe with the remainderbeing split equally between the Queens Park and Sutton-On-Sea sites.1Page 113