Winter 2009 - Homerton University Hospital

MemberlinkVoices of praiseThe Trust receives feedback andcomments from many patients. Someare complaints or raise issues whichneed to be addressed.But the majority praise the hospitaland its staff.Here are just the latest batch.“Brilliant. Just saw the dermatology doctorand everyone was professional andprompt – a first class service. Myappointment came through very quicklyfrom the GP’s referral. The nurse with mewas also very helpful.”“Had a follow-up appointment at yourfracture clinic and I just want to say that thelevel of service and help was outstanding,from the reception through to theconsultant and the plaster master.”“Just had my second baby. The midwiveswere wonderful in making the wholeexperience more of a joy than I everimagined. I wish to highlight theirprofessional and personal skills as some ofthe best I have experienced and thank themfor their hard work.”A greater say“My son was admitted with a viral asthmaattack. I would like to say thank you to all inA&E and the Starlight Ward who cared forhim. Everyone was so kind and thoughtful.”“I was referred to the Homerton for fertilitytreatment and just wanted to say I havebeen really impressed with the level ofservice and care we have received so far. Ihave not had much experience of the NHSprior to this, but have been pleasantlysurprised and very satisfied with the service.”“I visit a number of hospitals due to multipleconditions and I am extremely impressedhow organised the outpatients is. All thestaff are friendly, including the pharmacists.”“My baby son has been in hospital for aweek and, as I am working, I’ve only hadthe time to come in late at night and I findthe night staff very helpful and supportive.”“I was referred to the x-ray department.The reception staff and the radiologist whotalked to me went out of their way to beextremely flexible and helpful. Their positiveapproach and problem solving attitudeswent way beyond my expectations ofwhat was possible in a very busy hospital.”The NHS watchdog organisation is urging people to give them viewsabout local hospital and healthcare services.The Care Quality Commission is theindependent regulatory body for the NHSwhich succeeded the HealthcareCommission at the beginning of this yearand is responsible for inspecting hospitalsand ensuring standards are kept high.The results of their inspections, togetherwith NHS trusts own assessment ofstandards and the achievement ofnational targets, leads to the publicationof the annual health check everyautumn. Homerton is the only acutehospital NHS Trust in London to haverecorded a double excellent rating forthe past two years.The CQC has now launched its Voicesinto action programme.The CQC says: “Its important for us tohear what people who use services haveto say about their experiences. We aretherefore grateful to those groups whowork hard to gather comments fromlocal people. You can now send usinformation when you want to about thehealth and adult social care issues thatmatter to you,”The CQC is inviting people to: Help judge how well NHS providersmeet essential standards, please sendus information about any NHSprovider by the end of January 2010. We welcome information at any timeof the year. Information can be send using a newform on the CQC websitewww.cqc,org.uk/localvoices fromDecember 1.For more information, visit the CQCwebsite on www.cqc.org.ukGoverners’ meetingMarch 18 at the Education Centre at 5.30pm.Forthcoming datesMembers Matters Lecture series (lecturesbegin at 5pm):Wednesday January 27 2010Patient journey through A & E Serviceat Homerton University HospitalA&E senior management team will present apatient journey through: A&E to discharge A&E to outpatients A&E to hospital admissionIt will be an opportunity to find out more aboutthe main reasons why people attend A&E atHomerton Hospital.Wednesday March 17 2010Stroke Services – Pathway from hospitalto homeA presentation on the recent changes to servicesfor stroke survivors in Hackney.Thanks to all members who attended the recentlecture on bariatric services at the hospital. Therewere some wonderful stories from patients whoselives had been transformed by the surgery andtreatment they had received.ForthcomingelectionsNo nominations were received during recentelections for the vacant seats for: public (City) staff (Clinical and Non-clinical).We are therefore running further elections in early2010 to fill these seats. If you are a member ofeither of these groups, you will be receiving moredetailed information in the post regarding theseelections. Please do consider becoming a Governor.If you do not receive any information; or if youwish to request nomination papers, pleasecontact Christy Gerould at Election ReformServices on 020 8365 8909 or emailChristy.gerould@electoralreform.co.ukIf you have any questions regarding the electionprocess, please contact the Returning Officeron 020 8365 8909 or email David Bridger, Headof Governance, Homerton University HospitalNHS, Foundation Trust, London E9 6SRT: 020 8510 5221E: david.bridger@homerton.nhs.ukDesigned by Andrew Younger & Associates 020 8995 8787 www.aya-creative.co.uk8 Homerton University Hospital Memberlinkwww.homerton.nhs.uk