Operational Plan 2012-2013 - Coffs Harbour City Council - NSW ...
Operational Plan 2012-2013 - Coffs Harbour City Council - NSW ...
Operational Plan 2012-2013 - Coffs Harbour City Council - NSW ...
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S05Customer ServiceCoordinator - <strong>Plan</strong>tAdministrationDescription: Delivery of efficient and effective service to both external and internal customersS05.01CustomerServiceS430.03.K1S430.03.K2S430.03.K3S430.04.K1S430.04.K2To provide the best possible service for both internal and external customers# of calls to the switchboard% of calls completed within 2 minutes% of total calls answered% of drainage diagrams attended to within 2 days% of requests for archived building plans attended to within 2 daysCustomer Service - Community Strategic <strong>Plan</strong> Connections (<strong>Coffs</strong> <strong>Harbour</strong> 2030)OC1.1.1 Ensure <strong>Council</strong>’s administration structure facilitates the efficient and effective delivery of programsOC1.1.7 Provide Corporate Relations structures to assist <strong>Council</strong> to interact effectively with the community<strong>Coffs</strong> <strong>Harbour</strong> <strong>City</strong> <strong>Council</strong> – <strong>2012</strong>/<strong>2013</strong> <strong>Operational</strong> <strong>Plan</strong> 28 June <strong>2012</strong> Page 38
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