Operational Plan 2012-2013 - Coffs Harbour City Council - NSW ...

S32Environmental LaboratoryDescription: Operation of a NATA Accredited Laboratory as a successful business unit within CHCCManager - EnvironmentalLaboratoryS32.01LaboratoryManagement of the Laboratory as a business unit meeting needs of internal andexternal clientsP519.01BusinessPlanningP519.02MarketingP519.03NATA auditsP519.04NATAproficiencyP519.05NATA recordsP519.06NATA ManualsP519.07NATAendorsementP519.08ImprovedsystemsS519.01.K1S519.02.K1S519.02.K2Report on Status of business plan review 1/07/2012 30/06/2013Report on number of brochures produced, number of media releases, outcomes ofcustomer surveys, development and implementation of marketing campaigns1/07/2012 30/06/2013Organise NATA audits 1/07/2012 30/06/2013Participation in proficiency rounds. 1/07/2012 30/06/2013Maintain records of qualifications, training and experience of staff. 1/07/2012 30/06/2013Compilation of Laboratory Quality Manuals, Methods, essential for compliance with NATAAccreditation1/07/2012 30/06/2013Reports are all NATA endorsed. 1/07/2012 30/06/2013Report on productivity increases achieved due to equipment updates 1/07/2012 30/06/2013% deviation of profit relative to budget# of additional clients secured during period# of additional tests undertaken during periodCoffs Harbour City Council – 2012/2013 Operational Plan 28 June 2012 Page 101