YHN Delivery Plan 2012-13 - Your Homes Newcastle

1. IntroductionYour Homes Newcastle is an Arms-Length Management Organisation thatwas created by Newcastle City Councilin 2004 to improve the condition ofNewcastle City Council’s housingstock and the standard of servicesdelivered.Eight years on, our core businesscontinues to be the management andmaintenance of the Council’s 28,585homes and 1465 leasehold homes. Inaddition we are responsible for thedelivery of housing related supportservices that improve the sustainabilityof tenancies and neighbourhoods andpromote independent living across thecity.The services that we provide and theway that we do this are covered by amanagement agreement with theCouncil. The current agreement runsuntil March 2016 when it is due to bereviewed. Through this agreement, wehave to produce an annual deliveryplan which explains how we provideservices. The delivery plan is anopportunity for us to say what we haveachieved over the previous year, whatwe intend to achieve during the currentyear, and how we contribute tomeeting our own strategic objectivesand those of the City Council.This year’s delivery plan tells youabout: What our strategic objectives andcore values are; How we work with the City Counciland others; What services we provide and howthese are paid for; How we manage performance; Key themes that guide the work wedo; What we achieved during 2011/12;and What we intend to achieve during2012/13.The delivery plan also includes ourservice plan for 2012/13 as anappendix. The service plan givesmore detailed information about whatour individual teams and services aimto achieve during the coming year, andhow they contribute towards ourstrategic objectives.We have produced a delivery planevery year since 2004. It is acontinually evolving document. Aspart of a wider review on our businessand financial planning processes wewill be completely re-designing ourdelivery plan for next year to make itmore innovative, relevant, userfriendly,and more closely aligned withour Annual Report. In the meantimewe have taken the opportunity tostreamline this year’s delivery plan inpreparation for these changes.5