YHN Delivery Plan 2012-13 - Your Homes Newcastle

Service standardsAssets and Information:We will produce a quarterly report for Performance Committee, Finance andResources Committee and managers on the Modern Homes Programmeprogress during 2012/13.We will ensure the Housing Investment Programme is monitored through sixweekly business meetings with budget holders during 2012/13.We will present resulting priorities and proposals to Investment Executivequarterly during 2012/13 to ensure value for money and strategic programmepriorities are maintained.We will provide quarterly KPI information on Constructor performance on theModern Homes Programme for quarterly benchmarking meetings during2012/13.Technical Services:We will complete a technical assessment for all PAFF submissions within twoweeks of receipt during 2012/13.We will provide technical recommendations on HPF schemes and budgetestimates to housing management within four weeks of receiving a requestduring 2012/13.We will provide technical support to carry out surveys and inspections etc. toother YHN teams within two weeks of receiving a request during 2012/13.Environmental Sustainability:We will monitor and report environmental sustainability KPIs onmonthly/quarterly basis during 2012/13.We will facilitate quarterly ‘Green Champion’ meetings during 2012/13 anddeliver associated actions.Leasehold: We will send you an estimated invoice for the year ahead by 31/03/2013. We will send you an actual bill for the previous year by 30/09/2012.We will send you a leasehold newsletter twice a year.We will hold a leasehold event once a year.We will consult with you a minimum of 30 days before we carry out any major49