YHN Delivery Plan 2012-13 - Your Homes Newcastle
YHN Delivery Plan 2012-13 - Your Homes Newcastle
YHN Delivery Plan 2012-13 - Your Homes Newcastle
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Business Strategy relating to welfarereformAllows for synergy with <strong>Newcastle</strong>City Council’s Energy StrategyEmployabilityIncreased numberof customers(including tenants,family members,residents on ourestates) assistedfromunemployment intoemployment Strategic objective of support andcare Contributes to <strong>YHN</strong>’s BusinessStrategy challenge relating to welfarereform Employability a key priority withinboth <strong>YHN</strong> Skills to Work Strategy andNCC’s Housing <strong>Delivery</strong> planSupport 30 unemployed residents into paidemployment placements with <strong>YHN</strong> in<strong>2012</strong>/<strong>13</strong> Aligned with aspirations of <strong>Newcastle</strong>Futures and supports our continuedjoint working.Concierge ServiceSuccessfultransition to newconcierge service Helps to ensure smooth and timelytransition to new concierge service foraffected customers minimisingservice disruption.Upgrade and connect 95% of Conciergeproperties scheduled for connection to theEnquiry Centre by 31/3/20<strong>13</strong>. Key deliverable within conciergeservice contract. Subject to regular progress reports toboard39
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