YHN Delivery Plan 2012-13 - Your Homes Newcastle

Strategic objective: Support and Care to communitiesTheme Outcome Rationale Top 20 targetEnvironmentalsustainabilityReduction incarbon footprintFinancial benefits for customersthrough reduced energy billsReflects our ability to influenceenvironmental sustainability inrelation to behaviours as well ashousing stockAchieve 2% reduction in YHN’s carbonfootprint, against 2011/12 baseline, by31/03/2013 Contributes to overall target of 6%carbon reduction by March 2013 asdetailed in environmentalsustainability strategy as agreed byboardHigh priority within our businessstrategyNational and Local GovernmentpriorityImprovement target from 2011/12 top20Service qualityHighest levelachieved in thequalityStrategic objective of support andcareAchieve 100% level A’s in our ServiceQuality Framework assessments forSupporting People contracts during 2012/1337