YHN Delivery Plan 2012-13 - Your Homes Newcastle

Strategic objective achievements2011/12 was another good year for us.We achieved many of our service plantargets and actions, and all teamshave contributed towards meeting ourstrategic objectives. Some of ourother major achievements during theyear are identified below. Theachievements are listed by strategicobjective, although some of theseachievements fit within more than oneobjective.Support and care to communitiesYou’ve Got The Power - In2011 our participatory budgetevent, You’ve got the Power,was shortlisted for the UKhousing awards. The event,now in its third year, empowersresidents to decide how tospend a budget from ourefficiency savings. Ideas forcommunity projects aredeveloped by staff andpresented to tenants. Theprojects aim to tackle keyissues that residents told uswere important to them. The2011 projects included:– Community Payback -Working with theProbation Service todeliver communityprojects that will improveYHN estates.– Eco Electric Pedals - Afun educational andinteractive project toengage the community inenergy efficiency.– Helping Hands - Aproject to help vulnerablepeople moving homewith a packing andremoval service.– The Generation Game -An inter-generationalproject bringing older andyounger people togetherover a game of rookiegolf.Delivering Assisted LivingLifestyles at Scale (DALLAS)Bid - DALLAS aims to showhow assisted living technologies(Telecare) and services can beused to promote wellbeing andquality health and care,enabling people to liveindependently for longer. Bidswere invited from organisationswith the view to establish up tofive consortia across the UKwith the aim of providingservices to a minimum of10,000 customers per consortia.YHN’s bid is in the final eightsubmissions out of 470nationwide resulting in us beingawarded a grant to develop afull business case forconsideration at the next stageof the process.Income Generation forTenants - Over 2011/12 ourAdvice and Support servicesupported tenants to accessover £3.3m in benefits andgrants.Three star excellent servicesCustomer Service Excellence- Following a 12 month reviewYHN retained full corporaterecognition in the CustomerService Excellent Standardwithout any partial noncompliance.The assessor was24