YHN Delivery Plan 2012-13 - Your Homes Newcastle

tenancies supported outside of Newcastleby 31/03/2012.- Not achievedBy the end of 2011/12, NewcastleFurniture Service (NFS) supported5081 external furnished tenancies.This equates to a 17% increase onthe end of 2010/11 (4336).The loss of the Wakefield contract(234 tenancies) during quarter threehas had a detrimental impact on thenumber of tenancies supported.However, they have recently entereda partnership with St Leger Homes(Doncaster).Produce a sustainable 30 year businessplan for Board approval by 30/09/2011.- AchievedReport produced and approved bythe target date of 30/09/2011.Deliver 84% of key milestones for major ITchanges to agreed timescales during2011/12- AchievedWe completed 17 out of 20milestones during 2011/12. Thisequates to 85%. Which exceeds ourtargets.Complete the initial establishment of a YHNEnquiry Centre with an associatedCustomer Relationship ManagementSystem and new telephony equipment by31/03/2012.- AchievedThe Enquiry Centre went live on26/03/2012.Support and care to communitiesImplement the Council’s new Allocationsand Lettings Policy and Sub RegionalChoice Based Lettings by 31/12/2011- Not achievedThe system was not implemented bythe target date of 31/12/2011, but isnow up and running and will be usedfor lettings from 14/05/2012 oncefurther tests have been completed.Achieve a 1% reduction in YHN’s carbonfootprint, 63 tonnes, by 31/03/2012.- Achieved22