Office VoIP - Orange

we need to bring our sites closertogether to improve customer supportand work more efficientlySmart & Clever is a successful start-up in full growth. Their electronic components arecurrently being developed, assembled and sold in several locations. In addition, theyemploy freelancers and developers working from home.Smart & Clever uses VoIP V-PBX from Orange with Call Hunting and Time Based Routing.André K., PartnerIP telephony via our Orange ADSL connection has improved the focus on our core business.Call Hunting and Time Based Routing have significantly improved our customerservice levels as workload is now shared and fewer calls are missed. Through the webbasedmanagement tool (My Business Account) we can adapt our call routing from dayto day according to customer need, or staff absences, so we’re much more efficient thanbefore. The new DECT phones we chose are also easy to use and give us full mobilitywithin the office.Peter M., IT ManagerThanks to VoIP V-PBX, we can save ourselves the trouble of installing a conventional PBXtelephone system. Orange was able to design and deliver the full solution with planning,installation and post sales support all centrally co-ordinated. Whenever we need help oradvice, there’s first class remote support by email and telephone so we don’t lose time.The speech quality is also good since Orange is using the latest SIP-based VoIP devicesand their network uses PSTN breakout from their Swiss based switches.Christine Z., Director of OperationsWith the web-based management tool I manage all user accounts conveniently onlinevia my laptop. This way I can easily assign numbers to new employees or freelancerseven when I’m not in the office. I can also define user profiles to block international callsfor instance.Martin S., Finance ResponsibleWith VoIP V-PBX we have significantly reduced our direct investment and are saving onrecurring costs as well. I can also monitor usage for individuals and the entire company.The key issue for us has been flexibility as our organisation is always changing, so weneed to avoid fixed installations. With VoIP V-PBX the solution simply goes with us.9