Fully-Administered IRAdirect® Program - CUNA Mutual Group

C U | M e m b e r S o l u t i o n sFully-AdministeredIRAdirect ® ProgramThe back-office work required to administer your own IRA program is complex and time-consuming. Our experts can helpyou reduce your workload, create operational efficiencies, and grow your IRA program.Do More with Your Limited ResourcesCUNA Mutual Group’s Fully-Administered IRAdirect® programprovides complete administrative, operational and compliancesupport. Our support allows your staff to spend less time onback-office IRA administration and more time in other areasof need at the credit union.The positive member experiences that result from a finelytunedIRA program will instill confidence in your membersand encourage them to come back to your credit union fortheir other financial needs.Comprehensive IRA Program SupportThe efficiencies created by the Fully-Administered IRAdirectprogram will help you serve your members better. Here’s how:• Tax ReportingWe mail statements to your members and submit allreporting information to the IRS. Your staff can safelycommunicate member IRA information to us throughIRAdirect, our online IRA processing system. Instead ofmailing paper IRA forms and reports to us, you transmitdata and documents directly to our secure online database.• Periodic Payment Notification and CalculationWe make sure none of your members slip through thecracks. We notify your members nearing critical ages (70½for traditional IRAs and 30 for Coverdell ESAs) to elect apayment option. We then tell you how much each membermust receive, the payment method and frequency, and anywithholding elections.• Death Benefit Claims ProcessingDeath claims that are processed incorrectly can be aheadache for everyone involved. We research relevant legalissues, inform beneficiaries of available payment options,process claims, and notify you of how and when to disbursefunds. You can also check the status of claims onlinethrough IRAdirect.• Customer Support HotlineAll of your staff will have year-round access to our tollfreehotline, where they can get answers to all their IRAquestions from our customer support and compliance experts.• Marketing SupportCredit union IRA programs benefit greatly from membereducation, but it can be costly to create and implementmarketing campaigns. We offer lobby brochures andstatement stuffers with user-friendly, nontechnicallanguage to educate members on IRAs.In addition, you can enhance the IRA content onyour credit union’s website through IRA Center, ourcustomizable Web package of IRA and retirement planningtools and information.• Staff TrainingWhether you’re new to IRAs or have been working withIRAs for years, we have training to meet your needs. Weoffer IRA training on a variety of topics through multipledelivery methods, including webinars, eLearning and ourmulti-day IRA Supertrain workshops.

Fully-Administered IRAdirect ® ProgramBenefits to Your Credit Union and Your Members• Improve Member ServiceMembers are busy. They don’t have time to wait while yourstaff attempts to find and complete the proper forms.IRAdirect offers electronic forms with form wizards that helpyou fill out forms quickly and catch common errors.For even greater efficiencies, we offer IRAdirect express,which allows your staff to enter IRA transactionssimultaneously into IRAdirect and your data processingsystem.*• Fast, Convenient Communication of Member DataFully-Administered IRAdirect customers transmit memberdata electronically. By not having to produce and mail paperIRA forms, IRAdirect helps you save money on postage.However, if you prefer paper processing to electronicprocessing, we can meet your needs.• Our Security Measures Protect YouIRAdirect lets you communicate with us quickly andaccurately, and your information stays confidential. Theprivacy of your credit union and your members is completelyprotected by our high-level security. Record retention isavailable to store program data for the time periods requiredby law.• Access to Top-Notch TrainingThe benefits of excellent staff training include enhancingmember service, improving operational efficiencies, andhelping your credit union employees with their professionaldevelopment. Members will appreciate working withstaff who are able to answer their questions quicklyand accurately.• A Single Dependable Source for IRA MarketingThe IRA Services Resource Center is your online resourcefor help with all of your IRA marketing efforts. In additionto electronic versions of our marketing materials, you canaccess ready-to-use newsletter articles, newspaper ads, Webbanners and more.Take the Next StepFor more information, contact IRA Services at1-800-356-9140, or visit us at www.cunamutual.com.• Less Risk, More RewardCompliance responsibilities for your IRA program aresignificant, and non-compliance carries stiff penalties forboth your credit union and your members. Reduce therisk of penalties and keep your program in compliance bypartnering with a proven expert.*Not applicable for some data processing systems.P.O. Box 391 • 5910 Mineral Point RoadMadison, WI 53701-0391 • 1.800.356.2644www.cunamutual.comC U | M e m b e r S o l u t i o n s | L e n d i n g S o l u t i o n s | P r o t e c t i o n S o l u t i o n s | E m p l o y e e S o l u t i o n s | F i n a n c i a l S o l u t i o n s014-0054-1005 ©CUNA Mutual Group