Customer-centric retailing â Now you know what ... - Roland Berger

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Customer-centric retailing â Now you know what ... - Roland Berger

Customer-centric retailing â Now you know what ... - Roland Berger

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AmsterdamBahrainBarcelonaBeijingBerlinBrusselsBucharestBudapestCasablancaChicagoDetroitDüsseldorfFrankfurtHamburgHong KongIstanbulKyivLisbonLondonMadridMilanMoscowMunichNew YorkParisPragueRigaRomeSão PauloShanghaiStuttgartTokyoViennaWarsawZagrebZurich© 2010 <strong>Roland</strong> <strong>Berger</strong> Strategy ConsultantsAll rights reservedwww.rolandberger.com

Page 1 and 2: CONSUMER GOODS & RETAILConsumer Goo
Page 3 and 4: Contents3 EditorialJochen Hiemeyer
Page 5 and 6: Retail consumer trendsto choose fre
Page 8 and 9: CUSTOMER-CENTRIC RETAILING2. Create
Page 10 and 11: CUSTOMER-CENTRIC RETAILINGCCR in pr
Page 12 and 13: CUSTOMER-CENTRIC RETAILINGHOW CUSTO
Page 14 and 15: PROF. NITIN SANGHAVIINTERVIEWThe ph
Page 16 and 17: WHAT DO YOU THINK?How leading retai
Page 18 and 19: Darko Knez,member of themanagement