Delivery Program 2009–2012 - Rockdale City Council - NSW ...

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Strategic Direction 1Outcome: Corporate Priorities Delivery Program Actions ResponsibilityThe communityis inclusive andharmoniousWise and effectivecivic leadership thatconsiders all viewsSD1.1 - Orientcorporate planningand organisationalarrangements toincorporate the valuesand priorities of ourcommunitySD1.2 - Effectivecommunication channelsare utilised to engagewith the community,stakeholders and staffSD1.3 - Model andfoster a safe, ethical andquality culture within theorganisationSD1.1.1 - Establish and maintain partnerships that willdeliver Council’s Corporate Strategic ProjectsSD1.1.3 - Continue to conduct community basedresearchSD1.1.4 - Develop corporate communication systemsthat capture customer and staff feedback that will leadto improved service deliverySD1.2.1 - Continue to develop and implementinnovative ways to convey information and deliverservices now and into the futureSD1.2.2 - Build a high performance organisationalculture through effective communication andleadership initiativesSD1.3.1 - Establish and maintain an environmentwhere behaviour reflects the values of ourorganisationCity Strategy ManagementCommunity and CustomerServiceMedia and Public Affairs;Information Management; andCommunity and CustomerServiceInformation Management; andMedia and Public AffairsExecutive Team; HumanResources; General Manager;and Information ManagementHuman Resources; andAssistant General ManagerSD1.4 - Develop systems,processes and policieswhich allow staff toreach their full potentialand ability to meet ourcustomers needsSD1.5 - Maintain effectiverisk managementSD1.4.1 - Regularly review Council’s employmentrelated systems, policies and procedures to ensurecompliance to legislative, industrial award and bestpractice requirementsSD1.4.2 - Foster a creative and innovativeenvironment to continually improve methods andprocesses that result in business improvementSD1.4.3 - Develop and maintain a quality culturewithin CouncilSD1.5.1 - Develop a Corporate Risk Managementplan that includes all risks to CouncilSD1.5.2 - Maintain the OH&S program QualityCertification to AS/NZS: 4801 standardHuman Resources; andInformation ManagementHuman Resources; andInformation ManagementHuman Resources; Fleet andSupply; Media and PublicAffairs; and Finance andAdminHuman Resources;Information Management; andMedia and Public AffairsHuman ResourcesSD1.6 - Maintain agovernance frameworkthat ensures transparencyand accountabilitySD1.6.1 - Implement the Corporate Governanceframework with relevant policies updated andawareness program implementedSD1.6.2 - Manage the business to ensure compliancewith all statutory requirementsSD1.6.3 - Establish Corporate Internal AuditframeworkAssistant General Manager;Finance and Admin; and Fleetand Supply;Assistant General Manager;Information Management;Finance and Admin; andEnvironmental BusinessServicesAssistant General ManagerRockdale City Plan | 54
A City with a Sense of PrideTime frameOngoingOngoingDelivery Program Performance Measures and TargetsPerformance MeasuresMeasured Target Council welcomes and facilitateseffective consultation and evidencebased research to inform Council’sdecision-making Percentage of plans/policies that were prepared inaccordance with Council’s community engagement policy Percentage of community views received throughsubmissions that are reported to Council on draft plans/policies30 June 2010 Percentage of respondents to survey/s who rated Council’scommunity engagement strategies as very effectiveTarget100%100%Upwardtrend30 June 2010 Council is a leader in advocatingto government, business and thebroader community on behalf ofOngoing the City’s constituent communities Number of submissions made on relevant legislation, policy,or procedure by Council on behalf of the community Number of issues raised formally by Council with externalstakeholders on behalf of the communityN/AN/A30 June 2010 Principles of responsiblegovernance, environmental,economic, social and culturalsustainability underpin Council’sdecision-making30 June 2010 Council’s service levels andperformance reflect community andcustomer expectations, as verifiedby ongoing consultation, satisfaction30 June 2010 ratings and benchmarking Achievement of Integrated Management Quality Systems(Quality Certification) Percentage of respondents to survey/s who rated Council’sperformance as very goodExternalaudit reflectscontinuedaccreditationUpwardtrend30 June 201030 June 2010 Council’s organisational culture is Percentage of Councillors who attended induction 100%30 June 2010based on trust, ethical conduct,accountability, innovation andcommitment to public service Percentage of respondents to Employee Survey who ratedCouncil’s culture as being trustworthy, ethical, accountableUpwardtrendand innovative Number of complaints upheld against staff/Councillors forunethical behaviourNil30 June 2010 Business practices, technology andinformation systems maximiseeffectiveness, efficiency andresponsiveness Percentage compliance with Governance Health Check 90%Self Assessment Percentage compliance with Financial Health Check 100% Number target actions completed in Internal Audit Plan 90% Percentage achievement of priority projects in CommunityStrategic Plan31 Dec 2009 Number of days lost, time/hours due to workerscompensation100% forgiven yearDownwardtrendDelivery Program 2009-2012 | 55
Page 1 and 2:
DeliveryProgram2009-2012
Page 3 and 4: Table of Contentspage 5 Introductio
Page 5 and 6: IntroductionThe Rockdale Community
Page 7 and 8: Council’s Senior OfficersChris Wa
Page 9 and 10: Departments and Their Responsibilit
Page 11 and 12: Corporate Strategies and PlansAsset
Page 13 and 14: Communications Strategy and PolicyC
Page 15 and 16: Customer ServicesIn 2008, Council w
Page 17 and 18: EEO Management PlanEqual Employment
Page 19 and 20: Financial PlanExecutive SummaryUnde
Page 21 and 22: Long-term Financial SustainabilityT
Page 23 and 24: Budget Summary2008/2009$2009/2010$2
Page 25 and 26: Budget Detail (cont.)Fixed CostsLoa
Page 27 and 28: As we couldn’t afford to do these
Page 29 and 30: Rating PolicyGeneral OverviewIn 200
Page 31 and 32: Annual Charges PolicyDomestic Waste
Page 33 and 34: Council charges a Stormwater Levy t
Page 35 and 36: Work on Private LandCouncil carries
Page 37 and 38: Cash Reserves PolicyThe establishme
Page 39 and 40: Environmental ManagementCouncil is
Page 41 and 42: The State of Our City’s Environme
Page 43 and 44: AtmosphereThe major air pollutants
Page 45 and 46: Waste Avoidance and Resource Recove
Page 47 and 48: Major Responses◆ Heritage items w
Page 49 and 50: 01/02 02/03 03/04 04/05 05/06 06/07
Page 51: 01/02 02/03 03/04 04/05 05/06 06/07
Page 56 and 57: Strategic Direction 1 (cont.)Outcom
Page 58 and 59: Strategic Direction 2Outcome: Corpo
Page 60 and 61: Strategic Direction 2 (cont.)Outcom
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