Delivery Program 2009–2012 - Rockdale City Council - NSW ...
Delivery Program 2009–2012 - Rockdale City Council - NSW ... Delivery Program 2009–2012 - Rockdale City Council - NSW ...
Access and Equity of ServicesCouncil will continue to undertake a range of initiatives and actions to ensure all residents have equal access toCouncil services and facilities.These include: Provision of the Language Aide Assistance Program; Supporting employment initiatives aimed at integrating people with special needs; Availability of a wide range of multilingual books, CDs, DVDs, magazines, daily newspapers, large print and talkingbooks in Council libraries; Provision of a tiered fee structure for the hire of Council-owned facilities; Provision of a tiered fee structure for the use of Council’s community bus; Provision of hearing loops in Council Chambers and conference rooms; and Participation in initiatives aimed at encouraging community harmony.The re-establishment of a number of supporting advisory committees is also under consideration.Rockdale City Plan | 14
Customer ServicesIn 2008, Council was awarded the Customer Services Institute of Australia’s (CSIA) State Customer Servicesexcellence award – in the category of local government. Council has also entered into an agreement with CSIA toprovide formal customer service training to staff and moreover, will be seeking international accreditation in customerservices.In line with this accreditation, Council is developing a new customer service charter together with associated policiesand customer feedback systems to ensure the delivery of high quality services that are customer focused.Information Management StrategyThe Information Management (IM) Strategy sets forth the mission, vision, key goals, guiding principles and measures.This Strategy will assist to evaluate the success of Council in applying IM to improve its efficiency, to enable ourbusiness strategy and to meet information requirements of our community.Major functions encompasses:◆ Information Services;◆ Document Management; and◆ Information Technology.This Strategy builds on recent improvement efforts that have gone a long way towards bringing Council’s InformationManagement Program and Project Management governance level to a relatively accountable and visible one. Itprovides a blueprint for future prudent investment in information technology and will position Council to provideimproved information effectiveness and efficiency with a common information platform/framework at all locations,bringing the benefits of the IT architecture to all departments and service units within Council. It promotes effectiveexchange of information and collaborative processing among the service units. It also promotes the idea of businessusers to own/sponsor/administer business applications.The strategic focus of Information Management is to ensure that Council’s information systems are relevant, secure,effective and efficient. In addition, adhere to the following principles:◆ Lowest cost platform;◆ Improving the fitness of the Information Management Unit;◆ Working with information and knowledge effectively and efficiently;◆ Customer focus;◆ Enterprise Information Management security; and◆ Extracting greater value from existing investments.There will be ongoing evaluation, development and implementation of improved information systems. Some examplesare:◆ Monitor and ensure legislative compliance with State Records Act, EPA Act, FOI, LGA S12 etc on an ongoingbasis;◆ Further enhancement of the Council Asset Management systems;◆ Ongoing development of core systems - EnterpriseOne and other core systems;◆ Implementing the Corporate Planning and Management Reporting System; and◆ Further enhancements of Web Services delivery.Delivery Program 2009-2012 | 15
- Page 1 and 2: DeliveryProgram2009-2012
- Page 3 and 4: Table of Contentspage 5 Introductio
- Page 5 and 6: IntroductionThe Rockdale Community
- Page 7 and 8: Council’s Senior OfficersChris Wa
- Page 9 and 10: Departments and Their Responsibilit
- Page 11 and 12: Corporate Strategies and PlansAsset
- Page 13: Communications Strategy and PolicyC
- Page 17 and 18: EEO Management PlanEqual Employment
- Page 19 and 20: Financial PlanExecutive SummaryUnde
- Page 21 and 22: Long-term Financial SustainabilityT
- Page 23 and 24: Budget Summary2008/2009$2009/2010$2
- Page 25 and 26: Budget Detail (cont.)Fixed CostsLoa
- Page 27 and 28: As we couldn’t afford to do these
- Page 29 and 30: Rating PolicyGeneral OverviewIn 200
- Page 31 and 32: Annual Charges PolicyDomestic Waste
- Page 33 and 34: Council charges a Stormwater Levy t
- Page 35 and 36: Work on Private LandCouncil carries
- Page 37 and 38: Cash Reserves PolicyThe establishme
- Page 39 and 40: Environmental ManagementCouncil is
- Page 41 and 42: The State of Our City’s Environme
- Page 43 and 44: AtmosphereThe major air pollutants
- Page 45 and 46: Waste Avoidance and Resource Recove
- Page 47 and 48: Major Responses◆ Heritage items w
- Page 49 and 50: 01/02 02/03 03/04 04/05 05/06 06/07
- Page 51: 01/02 02/03 03/04 04/05 05/06 06/07
- Page 54 and 55: Strategic Direction 1Outcome: Corpo
- Page 56 and 57: Strategic Direction 1 (cont.)Outcom
- Page 58 and 59: Strategic Direction 2Outcome: Corpo
- Page 60 and 61: Strategic Direction 2 (cont.)Outcom
- Page 62 and 63: Strategic Direction 3Outcome: Corpo
Access and Equity of Services<strong>Council</strong> will continue to undertake a range of initiatives and actions to ensure all residents have equal access to<strong>Council</strong> services and facilities.These include: Provision of the Language Aide Assistance <strong>Program</strong>; Supporting employment initiatives aimed at integrating people with special needs; Availability of a wide range of multilingual books, CDs, DVDs, magazines, daily newspapers, large print and talkingbooks in <strong>Council</strong> libraries; Provision of a tiered fee structure for the hire of <strong>Council</strong>-owned facilities; Provision of a tiered fee structure for the use of <strong>Council</strong>’s community bus; Provision of hearing loops in <strong>Council</strong> Chambers and conference rooms; and Participation in initiatives aimed at encouraging community harmony.The re-establishment of a number of supporting advisory committees is also under consideration.<strong>Rockdale</strong> <strong>City</strong> Plan | 14
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